Collections Quality Analyst
hace 6 meses
**Bold**
Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia. Actualmente contamos con más de 400.000 clientes registrados en nuestra plataforma y hemos recibido más de USD $120 millones de fondos de inversión nacionales y extranjeros, somos una de las startups de más rápido crecimiento en LatAm en el sector fintech.
Bold es una fintech que provee una solución de pagos a los microempresarios para recibir pagos con tarjetas débito, crédito y billeteras a través de datáfonos y links de pago. Sin embargo, la visión de Bold es más ambiciosa que ser una empresa de pagos y estamos trabajando para volvernos una plataforma de servicios financieros y tecnológicos para las pequeñas empresas en el país complementando las soluciones de pagos y banca con otros productos de software conexos a toda nuestra propuesta de valor.
Nuestra misión en Bold es liberar el potencial de los emprendedores. En Bold creemos firmemente que podemos ayudar a los pequeños emprendedores a desarrollar sus negocios ofreciendo servicios financieros y tecnológicos hechos a su medida, que sean amigables y cercanos.
En Bold definimos los siguientes valores como los pilares de nuestra cultura organizacional: Maestría, Pensamiento crítico, Trabajo en equipo, Sentido de urgencia, Somos abiertos y El cliente el centro de lo que hacemos.
**El rol**
Como** Collections Quality Analyst **deberás ejecutar los procesos de calidad determinados para el área, con el fin de asegurar que estemos brindando el mejor servicio de cobranzas posible, a través de las auditorías y monitoreos requeridos y la comunicación efectiva.
**Deberás**
- Analizar oportunidades de mejora tanto en nuestros procesos, productos o asesoría y así mismo, encontrar la causa raíz de estas oportunidades.
- Monitorear las interacciones de servicio al cliente, junto con interacciones que tengan encuestas negativas. Esto para asegurar que se estén cumplimento los procesos de calidad establecidos.
- Comunicar feedback a los expertos de Collections, a través de sesiones de coaching y trabajar en equipo con todas las partes y áreas involucradas, para así corregir las oportunidades presentes.
- Comunicar todo tipo de incidentes relacionados con la seguridad de la información.
- Cumplir con los lineamientos de seguridad de la información establecidos en la política de seguridad de la información.
**¿Qué tenemos para ti?**
Contrato a término indefinido
Trabajo remoto tiempo completo
- ️ Póliza de salud
Acciones de la compañía de etapa temprana con alto potencial de retorno
Salario competitivo
Apoyo económico para educación
Tecnologías y procesos de clase mundial
️ Días libres adicionales a las vacaciones
Bono para salud visual
❤️Bienestar emocional
- Técnico, tecnólogo, profesional o estudiante a carreras a fines a servicio al cliente, gestión de calidad o estadística.
- Experiência en el rol de analista de calidad en call center, o servicio al cliente.
- Experiência en cobranza.
- Manejo de Excel, Google Workspace (especialmente Google Sheets), Power BI (deseable)
**Autorización de Tratamiento de Datos Personales
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