Servicenow Business Analyst
hace 1 mes
**Open to Latin America**
At Talentus, we are looking for you
We are a US company with a strong presence in LATAM and across 20 countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing and the top ERP & CRM solutions, driven by our practices across many different industries.
We are currently looking for a **ServiceNow Business Analyst **to become a valuable addition to our dynamic team
**Responsibilities**:
- Gather and analyze business requirements effectively to design solutions using the ServiceNow platform
- Create detailed documentation, including business requirements, process flows, and user stories
- Collaborate with stakeholders to conduct workshops and provide clear and concise reports
- Identify business needs and translate them into technical solutions
- Ensure ServiceNow implementations align with organizational goals and enhance operational efficiency
- Participate in continuous improvement initiatives to refine business processes and ServiceNow configurations
**Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3+ years of experience as a Business Analyst, preferably with experience on the ServiceNow platform
- Excellent analytical and problem-solving skills to identify business needs and translate them into technical solutions
- Proficiency in creating detailed documentation, including business requirements, process flows, and user stories
- Effective communication and interpersonal skills to collaborate with stakeholders, conduct workshops, and provide clear and concise reports
- Experience in business process modeling and improvement, ensuring that ServiceNow implementations align with organizational goals and enhance operational efficiency
- **English B2 or above is mandatory**:
- Maintain a fully professional work environment within the home setting
- Excellent soft skills
**What do we offer?**
- Contractor model
- 100% remote
- Salary in $USD
- Paid Vacations
- Day off for birthdays
- Benefits courses and/or certifications
- Work on leading projects for our US customers, and not on the bench
**Join us
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