Shared Services Center Manager
hace 4 semanas
**About Chiper**
Chiper is the leading B2B e-commerce ecosystem in Latin America, and we are on a mission to democratize e-commerce for one million corner stores and the millions of shoppers who visit them for their household needs. Chiper’s end-to-end cross-category solution guarantees fulfillment, fast and free delivery, and the most competitive prices for thousands of items, including groceries, household staples, baby products, personal care, and many others.
Since 2018, at Chiper, we have set out to build the most reliable and trustworthy B2B e-commerce ecosystem for the corner store retail market. With operations in Colombia, Mexico and Brazil, at Chiper we are customer obsessed and mission driven, keeping an eye out for hungry talent who want to join us in building the future of B2B e-commerce in Latin America.
**About the Role**
You will be part of the Operational Excellence team leading the Share Services Center-SSC (Shared Services Center) whose main objective is to bring Chiper's operation to world-class performance levels, providing centralized services to different countries, achieving a standardized and efficient operation. You will have a team in charge according to the different activities that are centralized, you will develop new ways of carrying out the processes, identifying the best practices within Chiper and in the market. You will implement improvements that positively impact the economic units to leverage the growth of the company
**What You'll Do**
- You will fully manage the human group that works in the SSC (dozens of employees)
- You will constantly propose the adoption of innovative methods and processes that generate efficiencies
- You will worry about offering excellent customer service (you will have many internal customers)
- You will communicate effectively and constructively with stakeholders inside and outside the SSC
- You will follow an adequate financial discipline to keep the operation of the SS under budget,
- You will use cost-benefit analysis to decide on the implementation of initiatives
- You must exercise leadership both in person and virtually
- eleven.
- You will use clearly and adequately defined performance indicators to measure the performance of SSC in each of the functions.
- Lead daily meetings with your team, where the results of the previous day are seen and action plans for continuous improvement are established.
- You will define the medium / long term strategy for the SSC
**We're looking for**:
- Professional in administrative, engineering or economic careers.
- 5 years of experience in service areas and/or customer-oriented processes.
- Leadership of high performance teams
- Ability to work in a volatile environment and under pressure.
- Good management of google tools and databases
- Experience in training / training
**What does success look like?**
- Have a team managing centralized activities that generate value in the different Chiper processes via operational efficiencies, standardization or cost savings
- Have implemented the SSC with a team serving the countries in an efficient, centralized manner and generating value
**What you’ll find when working at Chiper**:
An environment rewarding on the we work hard with energy and passion for what we do. We try always seeing the positive side in every situation, we try to be stay humble and get work done no matter our position and level in the company. If you believe you match these values we look forward to meeting you
**For additional information on Chiper please visit**:
- PERSONAL DATA PROTECTION POLICY. THE APPLICANT expressly declares to know and agree with the Data Handling Authorization Policy, which was duly shown and informed, and which is in force in the Company and applicable to any person who voluntarily delivers their personal data and / or sensitive to CHIPER SAS In addition, THE APPLICANT expressly declares to know the web location of the CHIPER SAS Data Management Authorization Policy referred to here, and which in any case can be consulted for the_ _Personal Data Protection Policy for Colombia_ _and for the_ _Personal Data Protection Policy for Mexico_
- datos personales para Colombia_ _y para_ _Política de Protección de Datos Personales para Mexico_
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