Collections Associate Specialist
hace 1 mes
Descripción del puesto:
Como Collections Associate Specialist, serás responsable de gestionar y controlar la cartera de clientes de Liberty Ntworks, asegurando el cobro oportuno y efectivo de las cuentas pendientes. Tu objetivo principal será minimizar los riesgos de incumplimiento de pagos y maximizar la recuperación de fondos para la empresa.
**Responsabilidades**:
- Administrar y dar seguimiento a la cartera de clientes B2B para el cobro oportuno de cuentas pendientes.
- Asegurar la correcta aplicación del recaudo en la cartera de los clientes en tiempo y forma de manera estandarizada.
- Monitorear y controlar los plazos de pago acordados con los clientes, identificando retrasos y tomando las acciones necesarias para su pronta resolución.
- Mantener una comunicación constante con los clientes para asegurar la recepción de facturas, resolver dudas y gestionar cualquier disputa o reclamación relacionada con los pagos.
- Preparar reportes periódicos sobre el estado de la cartera, forecast de recuado, incluyendo el análisis de la morosidad, clientes top balance y top offender.
- Colaborar estrechamente con el equipo comercial, facturación y servicio al cliente para garantizar una coordinación efectiva en la gestión de cobros.
- Identificar oportunidades de mejora en los procesos de cobranza y proponer soluciones para optimizar la eficiencia y efectividad del área.
- Mantener actualizada la base de datos de clientes, registrando de manera precisa y completa la información relevante para el cobro y la gestión de la cartera.
**Requisitos**:
- Título universitario en Administración de Empresas, Finanzas, Contabilidad o carreras afines.
- Dominio avanzado de Excel, Power BI, deseable conocimiento en Great Plains.
- Experiência previa de al menos 2 años en el área de cobranza y gestión de cartera.
- Conocimiento profundo de los procesos de cobro y gestión de cartera, así como de las mejores prácticas en el manejo de cuentas por cobrar.
- Habilidades analíticas sólidas para evaluar la capacidad de pago de los clientes y realizar análisis de riesgo crediticio.
- Capacidad para trabajar de manera autónoma.
- Excelentes habilidades de comunicación verbal y escrita, con capacidad para mantener relaciones sólidas con los clientes y resolver conflictos.
- Orientación al detalle y habilidades organizativas para llevar un seguimiento riguroso de los plazos y las acciones de cobranza.
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