Residential Care Representative

hace 4 semanas

Bogota, Colombia Full Potential Solutions A tiempo completo

Overview:
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

**Our Core Values**:

- **Integrity**:

- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- ** Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- ** Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- ** Grace**:

- Respect and appreciate differences, Care for one another, Humility, Make work personal

**Our Mission**: To create conditions within which people can thrive

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full time and we are currently working onsite.

As a
**Residential Care Representative, **you will be the liaison between our client and its current and potential customers. You will respond to complex inquiries of Customer Service or Billing in nature, which are predominantly routine. Typically supports both account concerns/questions and billing issues. Handles problem resolutions that on rare occasions may require follow-up and/or escalation to a higher level of expertise. Contacts may be live chat or phone. Support is typically focused on existing clients but may be requested to assist/advise new clients with incoming sales opportunities. Requires knowledge of company products, and services Frontier offers. Will be required to review needs and suggest/promote/sell alternative or additional products or services. Ability to work flexible hours required during peak seasons may be needed.

**Responsibilities**:
**Work process, type of calls, and type of sell**:

- Maintains/explains relationships with existing customers.
- Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to resolve in the initial contact. The requirement and goal shall always be a first-call resolution.
- Consults with existing/new customers to offer a variety of products, and services.
- Work at clearing outstanding orders daily to ensure no impact or delays.
- Follows established procedures and receives instruction on newly implemented policy and procedure changes.
- Ability to solve complex customer challenges/regain consumer confidence.

**Typical Deliverables**:

- High level of customer satisfaction and confidence with all interactions.
- Deliver Customer Experience at or above customer & shareholder requirements as measured by key metrics, including but not limited to: Customer Satisfaction, Contact Resolution Rate, Sales Metrics, and Average Handle Time.
- Accurate note documentation for all customer interactions.
- Support that generates a high level of customer satisfaction. Never creates detractors, effectively moves detractors to promoters.
- Required to understand a few markets and Frontier's competitive offerings.

Qualifications:
**Qualifications**:

- Minimum 1-year experience in a consultative selling environment.
- Basic Telecommunications knowledge.
- Strong commitment to help and serve customers.
- Selling skills and business acumen.
- Highly flexible, takes varied call types within call center environment adjusts call handling performance and metrics as business needs require.
- Adapts communications style and displays strong language skills to meet customer needs displaying extremely strong communication ability.
- 1+ years PC experience in a Windows environment preferred.

  • Customer Care Representative

    hace 1 semana

    Bogota, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. As a company on the move, you’ll be working as part of a collaborative team and...

  • Customer Service Representative

    hace 2 semanas

    Bogota, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...

  • Customer Service Representative

    hace 2 semanas

    Bogota, Colombia Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, residents).** Skills: Beginner in customer care, technical support, and phone...

  • Customer Service Representative

    hace 2 semanas

    Bogota, Colombia Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...

  • Customer Service Representative

    hace 1 semana

    Bogota, Colombia Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 4 semanas

    Bogota, Colombia Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Inbound Sales Representative

    hace 3 semanas

    Bogota, Colombia Sagan A tiempo completo

    **Position: Inbound Sales Representative - Latam** Location: Remote (MST Time Zone) Working Hours: Monday - Friday, 08:00 AM - 04:00 PM Join our team, where your sales expertise and passion for home improvement come together to create a fulfilling and challenging role. As a small but mighty Arizona-based business specializing in rolling shutters, we're...

  • Customer Service Representative Bogotá 1

    hace 3 semanas

    Bogota, Colombia Sitel A tiempo completo

    **Customer Service Representative Bogotá 1**: - Req ID#: 369964- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our...

  • Commission-based Saas Sales Representative

    hace 3 semanas

    Bogota, Colombia myEZcare A tiempo completo

    **Commission Base Sales Job** **Job Title**: Commission-Based SAAS Sales Representative We are seeking a highly motivated and results-driven Commission-Based SAAS Sales Representatives to join our team at Myezcare. As a SAAS Sales Representative, your primary responsibility will be to generate sales revenue by promoting and selling our innovative SAAS...

  • Customer Service Representative Bogotá

    hace 3 semanas

    Bogota, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative Gov Ops Q2

    hace 4 semanas

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2171157 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento...

  • Customer Service Representative Cso Sep

    hace 3 semanas

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2184247 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir How will you make an impact in Health Care? **Join us and expand your career possibilities** At Optum you’ll have the most opportunities to grow and develop, enabling you to improve the health of others...

  • Customer Service Representative Govops Sep

    hace 4 semanas

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2184246 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir How will you make an impact in Health Care? **Join us and expand your career possibilities** At Optum you’ll have the most opportunities to grow and develop, enabling you to improve the health of others...

  • Customer Service Representative Cso Q2

    hace 4 semanas

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2171156 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento...

  • Customer Service Representative Optum Financial Q2

    hace 4 semanas

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2171160 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento...

  • Customer Service Representative Bogotá 1

    hace 3 semanas

    Bogota, Colombia Foundever A tiempo completo

    **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Lead Customer Service Representative

    hace 4 semanas

    Bogota, Colombia Indigo Slate A tiempo completo

    Zensar is seeking an **Lead Customer Service Representative in Bogota Colombia.** This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota. **What you will be Doing** - Assist customers and help resolve Cisco Adoption Barrier Cases that...

  • Customer Service Representative

    hace 2 semanas

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **CSR*** Work Arrangement **Onsite*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join Our International Client’s Healthcare Revolution!** Welcome to the Customer Service Representative, where you'll find a unique blend of administrative and clinical responsibilities...

  • Lead High Performing Health Care Consultant

    hace 4 semanas

    Bogota, Colombia Abt JTA A tiempo completo

    **Background** The USAID Local Health System Sustainability Project (LHSS) project helps low - and middle-income countries transition to sustainable, self-financed health systems as a means to support universal health coverage. Led by Abt Associates, the five-year, the project works with partner countries and local stakeholders to reduce financial barriers...

  • Customer Service Representative Bogotá

    hace 4 semanas

    Bogota, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...