Customer Service Representative Gov Ops Q2

hace 4 semanas

Bogota, Colombia Optum Global Advantage A tiempo completo

**Número de la requisición**: 2171157
**Categoría de la vacante**: Servicio al cliente
**Ubicación**: Bogotá, Distrito Capital de Bogotá

Compartir
- Trabajos con UnitedHealth Group

Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM**

How will you make an impact in Health Care? **Join us and expand your career possibilities**

At Optum you’ll have the most opportunities to grow and develop, enabling you to improve the health of others in a global organization that’s evolving health care through technology.

**We’re creating a healthier world, one insight, one connection, one person at a time. **Explore our career opportunities and begin your life’s best work:
Our **Customer Service teams** are helping people from around you will play a key role within our company by providing service information, answering questions, and resolving emerging inconveniences that our members, account holders, and/or strategic vendors might face.
- The **M&R (Military & Retirement)** line of business is responsible for delivering information on government health care plans (i.e. Medicare) for retired customers over the age of 65, and for those who would be considered disabled status, such as renal patients. Customer service representatives should manage information on access to pharmacies and medical facilities, drug and treatment costs, and credit card billing information, among other issues.

We can bring out your best as you put your** listening, analytical and problem-solving skills** to work in a setting that is geared the world. As a **Customer Service representative**, to helping improve lives and enhance health care for millions; **Here some key skills and qualifications you will need to succeed as a Customer Service Representative - M&R**:

- As you will be providing support to our UHG members and strategic vendors located in the US. An advanced English level is required to start - our multicultural and global atmosphere will allow you to keep enhancing your language skills.
- We make sure you acquire and reinforce the soft and hard skills required to deliver a high-class customer experience. Our training is on site but once you make it to the operation, and after three months of top performance you can move to the WAH model. Count with your full-time availability is key to complete our training process.
- Our workplace: Learn more about Optum Benefits & Culture and find out why this is the place to do **your life’s best work.**:

- You will access to a Prepaid Medicine allowance for you and your family since day 1.
- You will have a competitive $2.425.500 COP based salary + additional salary incentives. Also, a indefinite-term contract signed with Optum from day 1.
- We only work 42.5 hours per week. You can always count with Two days off per week.
- You will get a Snack card with a monthly automatic charge of COP $40k. Coffee is on us
- Our facilities are adapted to work from site and have fun at the same time**.** Our games and recreation areas are waiting for you to join.

**Health Equity Statement**
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

**Keywords**: Bachiller graduado, bilingüe, servicio al cliente, agente, cuidado telefónico, cuidado médico, Bogota, Colombia.
- Información adicional sobre la vacante

**Número de la requisición**
- 2171157
- **Segmento de negocio**
- Optum Global Advantage
- **País** CO

**Vacante de teletrabajo**
- No

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