Claims Coordinator

**Company Overview**

At SproutLoud our people and culture are central to our success. You’ll find an environment that is 100% jerk free, where people share the values of putting clients first, being accountable, caring about your team and the quality of your work, inspiring others, and growing in your level of expertise and professional development. SproutLoud won the 2022 Top Workplace award, marking the 9th time the company has been recognized as one of the best employers in South Florida, based on anonymous employee feedback.

SproutLoud is a Software plus Services platform that services the local marketing needs of large organizations. Called Through-Channel Marketing Automation (TCMA), we help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Identified by Forrester Research as the Third Stage for sales and marketing leaders, SproutLoud is on the forefront of the TCMA industry. We need a great team to help us execute - so come join us

**Overview**

The Claims Coordinator is an integral member of the Claims team and is responsible for the day to day administrative support of the Claims Team as well as the Media Finance vendors. This person should be self-motivated, adaptable, and eager to learn; with a strong ability to multitask and prioritize while maintaining a positive attitude.

**Responsibilities**
- Monitor and manage the Claims portal within SproutLoud Application
- Audit claims to ensure compliance within Brand Guidelines
- Approve claims for payment
- Soft decline claims and request additional information
- Decline claims for failure to follow Brand Guidelines
- Process claims for payment
- Provide support to Media Finance Accounting Clerks as needed
- Correspond with Account Manager team members, as needed
- Become fully educated and continue education upkeep with SproutLoud Technology, features and functionality
- Perform other duties, special projects and tasks, as needed

**Requirements**:

- Fluent in English
- Exceptional organizational skills
- Ability to multi-task
- Detail oriented with a forensic mindset
- Ability to thrive in a fast-paced environment
- Strong interpersonal and communications skills

**What do we offer**
- Joining a 9X Award Winning Best Place to Work - 5 consecutive years
- Phenomenally high e-NPS scores - just check out the career portion of our website
- An opportunity to join an industry leader with solid growth (and aspirations to become much bigger).
- No Jerks on your team
- The ability to work on a truly innovative product that evolves with our market’s needs.
- The ability to work and grow among a team of fun, kind and passionate people.
- A prime location in Fort Lauderdale, Florida; Medellin, Colombia; and, Monterrey, Mexico
- Competitive salary scaled to your experience
- 15-20 days of PTO; Sick leave as you need it
- 1 month sabbatical at 6 years
- Medical, Vision and Dental Insurance Plans
- A fast-paced environment where you can make your mark
- The ability to work and grow among an incredible team

**Our values**

**Delight the Customer**:We understand that consistently meeting expectations creates a positive experience.

**Be the Force of Change**:Continuous improvement is a shared responsibility. And it starts with you.

**Jerk Free**:We don’t take ourselves too seriously. We are humble with no hidden agendas. We demonstrate respect and integrity.

**Do What You Say**:Follow-up and follow-through. We hold ourselves and each other to this standard.

**One-Mission; One Team**:We always work together, within and across teams, to accomplish our mission.

**Interview process**

**Our five steps recruiting process lasts a total of 2 weeks**:
**Step 1**:Meet and greet with a recruiter or hiring manager; followed by some brief assessments

**Step 2**:Top-Grading, 2-hour interview with 2 Hiring Managers

**Step 3**:In-person meetings (one day in total) with your peers, direct reports and/or team leads

**Step 4**:(Position Dependent) An activity or exercise to understand how you think

**Step 5**:Reference checks

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