Client Care Coordinator

hace 5 meses

Colombia HUBTEK A tiempo completo

**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a **Client care coordinator**, you will aim to support the administrative tasks related to our client's

**Some of your responsibilities are but are not limited to**:

- Educate customers about their healthcare plans, including benefits, coverage options, premiums, copayments, deductibles, and network providers.
- Assisting customers with filing insurance claims, explaining claim statuses, and resolving discrepancies or denials.
- Interpret and explain insurance policies to customers, including terms and conditions, exclusions, and limitations.
- Maintain accurate records of customer interactions, transactions, and inquiries in the organization's database or customer management system.
- Ensure compliance with relevant regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other healthcare industry standards.
- Strive to provide excellent customer service by addressing customers' needs promptly, professionally, and courteously.

**Requirements**:
**What would help you succeed**:

- Eager to learn.
- Detail oriented.
- Proactive.
- Enthusiastic.

**Minimum requirements**:

- **Studies**: High school diploma. Other studies are also considered.
- Good Excel and Outlook skills
- **Experience**: One year of experience in administrative areas with administrative tasks, back office, and understanding of HIPAA regulations. or any other related would be a plus.
- **Language**: B2 or higher is preferred.

**Perks**:

- **Schedule**:Monday to Friday 8:00 a.m. to 5:00 p.m. following the American Calendar.
- **Contract**: Indefinite term contract.
- **Places**:Remote Bogota, Barranquílla, Medellín.
- **Salary**: $2.500.000 - $2.800.000 Negotiable.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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