Customer Success Manager

hace 1 semana


Bogotá, Colombia Trellix A tiempo completo

Mid-Enterprise Account Manager - Switzerland & AustriaCustomer Success ManagerCustomer Success Manager FranceSoftware Development Engineer C++Customer Success ManagerCustomer Success ManagerCustomer Success ManagerSenior Software Development EngineerSoftware Development EngineerCustomer Success ManagerSenior Customer Success Manager - Netherlands/Irealand - German SpeakingCustomer Success Manager - Poland - German SpeakingSoftware Development EngineerEnterprise Account Manager - TurkeyEnterprise Account Manager - UKDatabase AdministratorSoftware Development Engineer(Cloud developer)Enterprise Account Executive (French/English)Software Development EngineerDirector, Global BenefitsEnterprise Account Manager - ItalySenior Product ManagerMajor Account Executive, Southeastern USCustomer Success ManagerSr.
Real Estate & Facilities PartnerSr.
Solutions EngineerCustomer Success ManagerSenior Customer Success ManagerSenior Manager, Customer Success ManagementCustomer Success ManagerSecurity Researcher - EDRInside Sales Account Rep - Benelux RegionInside Sales RepresentativeSenior Security ResearcherMajors Account ExecutiveProfessional Services Cyber Security ConsultantManager, Threat Intelligence ServicesEnterprise Account ExecutiveSenior Software EngineerMajors Account ExecutiveSr SDETCustomer Success Engineer - Korean SpeakingCustomer Success Engineering - Korean SpeakingAssoc Solutions Consultant – PCI-DSS ComplianceRegional Sales Manager-State Govt.
& PSURegional Sales Manager-Govt VerticalsEnterprise Account ExecutiveRegional Tax Manager - APACProduct ManagerSecurity Incident Response (IR) Lead Customer Success Manager ID: JR0035213 Colombia, Bogota Customer Success ManagerAbout Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.
Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.
Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.We also recognize the importance of closing the 4-million-person cybersecurity talent gap.
We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.
More at .
The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions.
The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support.
Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.What You Will Do: In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix's growth and success.As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities.You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.The cross-functional nature of this role provides a deeper understanding of all aspects of the business.Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
About You: 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plusBilingual can communicate in English and Spanish Ability to travel > 25% of the timeExperience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.Strong customer orientation with the ability to manage complex projects and conflicting requirements.Outstanding communication skills and ability to collaborate cross functionallyYou have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and servicesAbility to build and maintain highly valuable and outcome-based relationships with a diverse customer account baseUniversity degree or equivalent experience We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.



  • Bogotá, Cundinamarca, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Ingepsy A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANYThe best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution Limited A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Colombia The Global Talent Co. A tiempo completo

    **Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Clevertap A tiempo completo

    About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Clevertap A tiempo completo

    About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Broadvoice A tiempo completo

    POSITION: Customer Success ManagerLOCATION: Colombia/RemoteDEPARTMENT: Customer Success ManagementREPORTS TO: CSM Manager, Virgilio MuelasPOSITION SUMMARY: Broadvoice is looking for an experienced Customer Success Manager to join our growing team.A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Ingepsy A tiempo completo

    Job Title : Customer Success Manager Location : Remote (EST Time zone) Salary Range : up to 3500 USD Work Schedule : Monday - Friday, 9 : 00 AM to 6 : 00 PM (EST) NOTE : INDEPENDENT CONTRACTOR POSITION Company Overview : Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Trellix A tiempo completo

    **About** Trellix**: **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate...


  • Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Bogotá, Colombia Verne A tiempo completo

    Hi there!We are South and our client is looking for a remote Customer Success Manager! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English.Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3500 USD Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.We...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Sagan Recruitment A tiempo completo

    Job Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3500 USD Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.We...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Cundinamarca, Colombia TapClicks A tiempo completo

    **About The Role**: As a Customer Success Manager, you'll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. You'll be the face of TapClicks. Beyond working directly with the client, you'll work cross-functionally with the Product team,...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Ur Jobs A tiempo completo

    A fast-growing, innovative SaaS startup disrupting the architectural services market is looking for a dynamic and results-driven Customer Success Manager.This role focuses on delivering exceptional customer experiences by ensuring clients fully utilize and benefit from cutting-edge solutions in architectural layout planning and visualization.As the voice of...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Como miembro del equipo Customer Experience, ayudaras a adoptar y expandir las soluciones de Cisco mostrando el impacto en los objetivos comerciales del cliente.Manteniendo una lente de extremo a extremo, asociándose estrechamente con los ejecutivos de éxito del cliente, equipos de cuentas de ventas, equipos de entrega, socios y otros.Conoce tecnología...