Junior L2 Support Engineer

hace 1 semana

Cali, Colombia Endava A tiempo completo

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

**Responsibilities**:

- Ensure all requests, incidents, and queries are properly triaged in the Service Management tool within agreed SLAs.
- Evaluate business processes, identify areas for improvement, and implement effective solutions.
- Conduct requirements analysis to understand objectives clearly.
- Document and effectively communicate results.
- Collaborate with clients, technicians, and managerial staff to ensure alignment.
- Ensure solutions meet both business needs and technical requirements.
- Perform user acceptance testing (UAT) to validate functionality.

**Qualifications**
- At least 1 year of experience as L2 Support Engineer.
- Proficient in English language (B2+ or higher).
- Strong written and verbal communication skills.
- Experience in customer-facing roles.
- Basic understanding of Internet fundamentals (e.g., Servers, Packages, IPs, Clients).
- Proficiency in SQL or MS Excel for data processing and reporting.
- Organized, methodical, and structured approach to work.
- Ability to identify trends and interpret data using statistics.
- Foundational technical skills and understanding of the software development lifecycle.
- Excellent analytical thinking with strong attention to detail.
- Self-motivated and proactive attitude.
- Curiosity and strong business acumen.

Nice to have:

- Experience with Windows or Linux administration.
- Previous experience in analyst roles.
- Familiarity with programming languages such as VBA, C++, Python, or Java.
- Experience in SQL database administration.
- Skills in defining and designing CM standards for technology.
- Background in IT customer service, support operations, and project management.
- Understanding of SLA structures.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- In compliance with the Law 1581 of 2012, _**_Endava S.A.S. / Endava Colombia S.A.S_**_, identified with _**_NIT. Nº 900.955.679-3 / N° 900.594.521-9 _**_, with an address at Street 96 No. 10 - 38, floor 7th in the city of Bogotá and Career 48 No. 18A - 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:_
- You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information._

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