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Uts Technical Support Representative 3 Ti
hace 2 semanas
**What success looks like in this role**:
- Brindar soporte técnico remoto (vía telefónica, correo, web y chat), a usuarios internos, externos y finales de entidad bancaria y financiera, por medio de la mesa de ayuda.
- Resolver inquietudes sobre instalación, operación, configuración, personalización y uso de productos asignados.
- Aplicar técnicas básicas de diagnóstico para identificar problemas, investigar causas y recomendar soluciones para corregir fallas comunes.
- Escalar incidentes a otros grupos de soporte y potenciales eventos masivos.
LI-YR1
**You will be successful in this role if you have**:
- Técnico, tecnólogo o estudiante de quinto semestre en adelante de sistemas o carreras afines a servicios de tecnología de la información.
- 6 meses de experiência en el servicio de asistencia de TI.
- Comunicación asertiva.
- Servicio y atención al cliente.
- Trabajo en equipo
- Puntualidad
Modalidad de Trabajo: Presencial medio tiempo (turnos rotativos), en las oficinas ubicadas en Rionegro - Antioquía y Bogotá D.C.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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