Global Learning Operations Specialist I

hace 3 semanas

Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.
Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

This is a Cross-Sector role. Learn more about our Sectors:
Medical Devices
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.
We are in this for life.
We are changing the trajectory of human health, YOU CAN TOO.

Pharmaceuticals
At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.
We are Janssen.
Our mission drives us.
Our patients inspire us.
We collaborate with the world for the health of everyone in it.

Consumer Health

Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.
You deserve to work in a place where you feel well and welcome.

We are searching for the best talent for **Global Learning Operations Coordinator **to be in **Bogota, Colombia.**

**Purpose**:
The Learning Operations Specialist will ensure that training logistics, program process, and specifications are successfully driven to create a best-in-class training experience for participants. He will support the JJ Learn Global Services Center organization by coordinating the program logistics for training courses and other program activities as needed.

**You will be responsible for**:

- Create Standard Operational Procedures (SOP) and program operations guides to be maximised to coordinate training classes and learning experiences.
- Document program specifications from training venue to classroom set-up, training materials, printing and shipping instructions, and any related technology needs, etc. to enable a successful learning experience.
- Set up and distribute course evaluation and follow-up surveys to collect feedback on the learning experience.
- Compile and prepare training metrics reports and dashboard for review by Corporate Services (L&D) and Global Services colleagues.
- Partner with Learning Service Delivery team on managing vendor Service Level Agreements (SLAs) and ensure vendor resources are meeting J&J quality standards for operational processes.
- Train and managevendor resources to complete program operational guides and standard processes for delivery of training logistics within the region.
- Handle and review SLAs by leveraging reports provided by Global Services HR Reporting team to ensure that vendors are meeting the SLAs.
- Coordinate onsite training logistics in assigned locations or for virtual training delivery as needed.
- Support standard learning processes and practices related to assigned programs Develop understanding of Global Services operations and the J&J organization.
- Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
- Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with management.
- Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences for future reference.
- Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.

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