Avp - Tts Trade Services Operations Manager

hace 4 semanas

Bogota, Colombia Citi A tiempo completo

**BUSINESS OVERVIEW**:
NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, and Standby LC families), supporting several Citigroup businesses. Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers. A significant focus on control, customer service and quality is practiced at the transaction and process levels.

**ROLE MAIN PURPOSE**:
The main Purpose of the TTS Operations Support Manager (Team Lead) is to drive the execution and the day to day functions and activities of all Trade Service, Finance, Channel, and Local Currency loans in the Colombia Trade CSC. Will support the regional business strategy in leading, analyzing, implementing and managing the interactions with the Regional OPS Managers and regional Product in order to deliver valuable solutions to clients while maximizing client experience. Also, this professional will be focused on the management and implementation of Risk/Control/Service and Governance strategies across the CSC and will be 100% accountable for the Trade Client Operations day to day activities and Controls.

**KEY RESPONSIBILITIES**:

- Superviser and Monitoring transactions in adherence with service level agreements
- Supervise Trade NAM / LatAm Operations Unit
- Allocate other analysts to Projects, Metrics, Improvements, and reporting/reconciliation initiatives.
- Manage daily workload of teams and ensure all team members are working to maximum efficiency.
- Work closely with the technology organization to determine product/process feasibility.
- Analyze, document and make recommendations for any enhancements to achieve operational efficiency.
- Staff and organize the unit under control to provide maximum productivity
- Leverage on technical knowledge from teams in order to deliver quality service and achieve operating efficiency
- Perform within departmental procedures and compliance standards in order to minimize losses to the Firm.
- Provide scorecards for the team members.
- Maintain awareness of product, policy and system enhancements changes.
- Participates in system and client testing, implementation and trainings if needed.
- Increased customer satisfaction (both internal and external).
- Reduced errors and increased operating effectiveness.
- Strong partnerships developed with our Branch Operations, Product Partners, as well all CSCs globally
- Technological Proficiency/ Knowledge.
- Demonstrated people leadership/management skills and the ability to influence and empower people
- Responsible for training new hires and staff; provide feedback and coaching to the team.
- Provides manager with feedback for performance reviews and participate in appraisals discussions
- Manage escalations and Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Provide checker role for transactional processing support for respective Letter of Credit Products in compliance with international standards and UCP600, ISP98 & ISBP
- Examine document as checker under letters of credit to determine compliance with international standards and UCP600, ISP98 & ISBP
- Monitor transactions in adherence with service level agreements
- Review documents for internal consistency and compliance with governmental documentary regulations and import/export restrictions.
- Report Discrepancies and attend incoming refusals.

**KEY COMPETENCIES**:

- Strong proven problem solving skills
- Must be able to adapt to change in a fast paced environment and support other Units as required
- Proven time management skills
- Demonstrated people leadership/management skills and the ability to influence and empower people
- Strong focus on control
- Quick learner; comfortable with and able to manage in complex systems environment and associated development process
- Strong interpersonal skills and communication skills, both oral and written;
- Commitment to mobility and diversity
- Strong Verbal and Written Communication Skills
- Industry Knowledge
- Managing Risk
- Planning and Organizing
- Teamwork/Interpersonal
- Technological Proficiency/ Knowledge
- Highly detailed planning, organization and solid execution capability. Multi-tasking a must requirement
- Strong performance record, indicating a self-starter who solves issues as they arise
- Analytical and organizational skills that can be demonstrated

**EXPERIENCE REQUIRED**:

- Fluent in English is a must.
- 5 to 8 years’ experience in relevant field with at least 3 year on Trade Services Operations experience.
- Certified Documentary Credit Specialist (CDCS) is a plus.
- Education: Minimum Bachelor’s Degree required and magister op

  • Tts Account Manager

    hace 3 semanas

    Bogota, Colombia Citi A tiempo completo

    TTS offers a broad range of treasury solutions, including cash management, commercial cards, trade services and trade finance. Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their accounts, financial...

  • Tts Global Cash Operations Business Office

    hace 3 semanas

    Bogota, Colombia Citi A tiempo completo

    The role is part of the TTS Global Cash Operations Business Office team. The role is responsible for day to day communications, business governance, strategy execution and financial management. Critical components of the role include: - Create pristine monthly reporting covering critical components of Operations - business delivery: governance forums,...

  • Latam Tts Sanctions Operations Lead Manager

    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related...

  • Latam Cash Csc Avp

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - Review service quality, production systems, and client reporting within cash and trade operations - Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations - Recommend quality reviews of cash management services, production systems, and client reporting - Manage...

  • Tts Latam

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    **JOB BACKGROUND / BUSINESS CONTEXT** The Treasury and Trade Solutions (TTS) business offers a variety of Cash Management and Trade products, developed globally, regionally and locally, to serve Institutional Clients Group (ICG) customers. Processing of the TTS products is mostly done in a centralized manner for various Citi Service Centers (CSCs) while a...

  • Digital Operations Manager

    hace 3 semanas

    Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...

  • Tts Sales Senior Specialist

    hace 3 semanas

    Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - Manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio - Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer...

  • Treasury and Trade Solutions Internship

    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    Do you want to work in the most globalized bank in the world, with more than 200 years of experience? Citi maintains a presence in 98 countries, 23 of them in Latin America, has 200 million customer accounts and employs more than 200,000 people. Provides individuals, corporations, governments, and institutions with a variety of financial products and...

  • Business Risk Group Manager

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    Treasury and Trade Solutions (TTS) provides award-winning integrated cash management and trade services to multinational corporations, financial institutions, and public sector organizations across the world. This function is part of the Latam TTS Controls & Regulatory Management team, reporting directly to the Andean & Colombia TTS & CCPS Head. The Latam...

  • Trade Finance Specialist Co

    hace 3 semanas

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Trade Finance Specialist Co

    hace 4 semanas

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Trade Finance Specialist

    hace 2 semanas

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Trade Finance Specialist Co

    hace 5 días

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Trade Finance Specialist Co

    hace 2 semanas

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Trade Finance Specialist Co

    hace 1 semana

    Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...

  • Cash & Trade Proc Mgr - C12 - Bogota

    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - Lead L1 or L2 team of operators in CSC Sanctions Screening Latam Hub ensuring the team complies with quality and productivity targets. - Review service quality, production systems, and client reporting within cash and trade operations - Analyze and resolve operational issues to ensure team delivers performance and quality...

  • Business Risk Group Manager

    hace 1 mes

    Bogota, Colombia Citi A tiempo completo

    Treasury and Trade Solutions (TTS) provides award-winning integrated cash management and trade services to multinational corporations, financial institutions, and public sector organizations across the world. This function is part of the Latam TTS Controls & Regulatory Management team, reporting directly to the Andean & Colombia TTS & CCPS Head. The Latam...

  • Assistant Vice President

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    The main Purpose of the TTS ICG Operations Control Manager (Consent Order Requirements Manager) is to review, assess, monitor, comply with the governance and control framework which have issued to meet objectives required by LATAM Consent Order and reports/escalates to senior management in the Latam Trade CSC. This professional will support the regional...

  • Treasury and Trade Solutions Internship

    hace 2 meses

    Bogota, Colombia Citi A tiempo completo

    Do you want to work in the most globalized bank in the world, with more than 200 years of experience? Citi maintains a presence in 98 countries, 23 of them in Latin America, has 200 million customer accounts and employs more than 200,000 people. Provides individuals, corporations, governments, and institutions with a variety of financial products and...

  • Domestic P&r and Productivity Ops Avp

    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    **Main Responsibilities**: - Follow up and prompt scalation on productivity projects being executed in partnership with OPS, Tech and Product. - Collect and analyze relevant information of Domestic P&R processes and work on their improvement getting involved to local and regional stakeholders. - Ensure the governance for MIS and T-codes administration. -...