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Support & Customer Care Specialist

hace 4 meses


Bogota, Colombia Doctoralia Mexico A tiempo completo

Descripción de la empresa

Doctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de la salud mas humana.

Descripción del empleo

La/El agente de soporte se encargará de tomar chats de nuestros clientes directos para apoyarles a resolver sus dudas y solicitudes así como dar seguimiento a tickets internos y externos.
- Analizar e informar sobre el mal funcionamiento del producto a nuestro desarrolladores
- Dar seguimiento oportuno a los reportes globales para asegurar que la comunicación se lleve a cabo de la manera adecuada
- Compartir solicitudes de funciones y soluciones alternativas eficaces con los miembros del equipo para mejorar tiempos de respuesta
- Garantizar el adecuado proceso de facturación desde su emisión hasta pago exitoso a través de la plataforma Hays.
- Garantizar la auditoria, ejecución y seguimiento a procesos ligados a soporte, asegurando su cumplimiento
- Realizar en tiempo y forma la correcta asignación o retiro de permisos en las diferentes plataformas habilitadas para la operación en general

**Requisitos**:

- Experiência de al menos 1 año en Tech support por chat y telefónico
- Seguimiento y resolución de Tickets internos y externos
- Experiência en manejo de clientes vía chat
- Experiência en escalaciones y trouble shooting
- Uso de Jira, G Suite, Slack
- Uso de CRM: Sales Force y/o HubSpot preferentemente
- Ingles conversacional / Avanzado
- Vivir en Bogotá (esquema de trabajo hibrido)

Información adicional

Te ofrecemos:

- Salario básico de 3.000.000 COP al mes
- Prestaciones de Ley
- Día de cumpleaños compensatorio
- Trabajo en modalidad híbrida
- Bonos de alimentación people pass
- Medicina pre-pagada al Sexto mes
- Plan de opciones sobre acciones
- Beneficio de educación para idioma inglés
- Plataformas de educación continua y descuentos con empresas