People Systems Analyst

hace 3 meses

Bogotá Cundinamarca, Colombia Carbon Health A tiempo completo

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
- 120+ locations and growing, along with vast virtual coverage
- 1 million+ patients to-date
- 2,000+ caring clinicians and support staff serving their communities
- Backed by investors such as CVS Health Ventures and Blackstone Horizon

**Overview**

**What You’ll Do**:

- Conduct Full-Cycle HRIS Administration and Enablement Services
- Support the HRIS software development lifecycle by assisting with the design, configuration, testing, and deployment of system enhancements and updates.
- Learn the functions and capabilities of our core people systems platforms to support development and deployment of enhancements, updates, or net new functionality within core HR, Compensation, Time and Absence, Payroll, Talent and Performance Management, Recruiting, Integrations, and other modules as needs arise
- Produce documentation of system workflows, procedures, and test cases. Proactively identify and recommend opportunities for process improvements to enhance the efficiency of HRIS operations.
- Create, maintain, and occasionally deliver job aids or training resources critical to the proper use and function of the HR system for our users - knowledge articles, videos, or live trainings
- Collaborate with the HR and IT teams to ensure system changes meet business needs and are delivered on time.
- Deliver Reporting & Analytics Insights and Support:

- Build and maintain HR reports and dashboards for key HR metrics and analytics requests both within the HRIS (Workday) or in external reporting and analysis tools like Google Sheets, Excel, etc.
- Extract, analyze, and present data to provide insights for decision-making.
- Assist with HR compliance efforts, including reporting, system audits, and ensuring data privacy and confidentiality.
- Assist in data reconciliation and regular system audits to ensure data integrity, including performance of administrative tasks such as data entry and management of high-volume data downloads/uploads from or to the HRIS.
- Provide People Operations and HR Service Desk Support
- Respond to escalated HR service desk tickets that require advanced analysis or interpretation of system behavior.
- Diagnose and troubleshoot HRIS issues, working to ensure timely resolution. Collaborate with other People Team members and cross-functional groups to resolve complex system issues affecting end users.
- Provide support for other People Operations programs and projects as needed. Perform administrative tasks such as data entry (including high-volume data loads), report downloads/uploads, and system updates to support the HRIS.

**About You**:

- Self-Starter: You are action-oriented and embrace self-education, consistently seeking ways to improve your skills and knowledge.
- Critical Thinker: You have strong problem-solving skills and enjoy navigating complex or ambiguous situations to find solutions.
- Collaborative: You thrive in a team-oriented environment, communicating openly and transparently with colleagues and stakeholders.
- Technologically Savvy: You are comfortable learning new systems and have experience with HRIS platforms (preferably Workday) and other business technologies.
- Self-Directed Learner: You operate effectively in environments with little internal documentation or formal training programs; and, you regularly identify new things to learn and actively seek out resources like forums, videos, peer knowledge, or vendor documentation to understand capabilities and experiment with new practices or configurations
- Organized & Detail-Oriented: You have strong organizational skills, the ability to manage multiple tasks, and a keen attention to detail.
- Professionally Agile: You can adjust or pivot your focus to accommodate changing priorities and timelines, maintaining a high level of efficiency and quality in your work.

**Preferred Qualifications**:

- 1 to 3 years of experience working with HRIS systems, preferably Workday.
- Experience troubleshooting system issues and supporting service desk escalations.
- Familiarity with HR reporting tools and building custom dashboards.
- Strong verbal and written communication skills in both Spanish and English.
- Ability to handle confidential data with discretion and professionalism.
- Proficiency in GSuite, Microsoft Office Suite, and HRIS systems.

**Responsibilities**:

- Workday System Management: Oversee and maintain the Workday system, ensuring its optimal performance and alignment with HR and business needs.
- Module Expertise: Provide expertise in various Workday modules such as HCM, Advanced Compensation, Benefits, Talent, Absence and Time Tracking, and U.S. Payroll.
- Integration Management: Lead Workday integrat

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