Client Success Specialist

hace 2 semanas

Barranquilla, Colombia Solvo Global SAS A tiempo completo

**Join Our Team as a Senior Client Executive**

**Location**: Barranquilla, Medellín, or Bogotá.

Are you a seasoned professional with a knack for managing high-value client relationships? Do you thrive in client-facing roles and seek growth opportunities? This is your chance

**Position Overview**: As a **Senior Client Executive**, you'll oversee a select portfolio of VIP clients, ensuring exceptional service and fostering strong partnerships. You'll support your peers and Client Success Coordinators, contribute to departmental projects, and drive initiatives that enhance team performance. This role is perfect for those preparing for leadership opportunities within the company.

**Key Responsibilities**:
**VIP Client Management**:

- Serve as the primary point of contact for high-value, VIP clients.
- Build and maintain strong relationships, ensuring clients’ needs are consistently met or exceeded.
- Proactively identify opportunities to add value and deepen client relationships.

**Team Support**:

- Assist the Client Success Coordinator in coaching and mentoring Client Executives.
- Support team members with challenging client situations or escalations.
- Share best practices and provide guidance to peers to improve overall team performance.

**Project Contributions**:

- Lead or participate in projects aimed at improving client experience, processes, or operational efficiency.
- Collaborate cross-functionally with internal teams to implement client-focused initiatives.

**Client Advocacy**:

- Represent VIP client needs and feedback in internal meetings to ensure alignment with service delivery goals.
- Audit and validate action plans addressing VIP client concerns, ensuring timely and effective resolution.

**Development for Leadership**:

- Take on additional responsibilities to develop skills for potential promotion to the Client Success Coordinator role.
- Demonstrate leadership qualities by taking initiative and setting an example for peers.

**Qualifications**:

- Proven experience as a Client Executive or in a similar client-facing role, with a strong record of delivering results.
- Exceptional interpersonal and communication skills, with the ability to build trust and rapport with VIP clients and team members.
- Strong problem-solving abilities and experience handling complex client situations.
- Demonstrated ability to collaborate effectively with teams and contribute to departmental goals.
- Bachelor’s degree in Business, Communication, or a related field (preferred).
- English level B2+/C1. Preferably C1.
- 4 years of experience managing client relationships (B2B)

**Preferred Attributes**:

- Experience managing VIP or enterprise-level clients.
- Familiarity with CRM tools, project management software, and reporting tools.
- Leadership potential and interest in pursuing future growth opportunities within the company.
- Experience in project management with US clients.

**Key Skills**:

- Relationship building and client management.
- Problem-solving and conflict resolution.
- Team collaboration and mentoring
- Strategic thinking and project management

**Schedule**: Monday to Friday from 8 AM - 6 PM

**Benefits**:

- **Permanent contract**:

- **Commission for each hire**:

- **Home office benefit after two months and based on performance.**:

- **Discounts at gyms, restaurants, and beauty stores**

Don't miss this opportunity to grow in an amazing work environment and manage high-value client relationships

**Job Types**: Full-time, Permanent

Application Question(s):

- ¿What is your salary expectation? in COP
- ¿What type of clients have you managed?

**Education**:

- Bachelor's (required)

**Experience**:

- Client Success: 3 years (required)
- B2B negotiations: 2 years (required)

**Language**:

- english (required)

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