Incident Support Analyst
hace 6 meses
**Why you should join dLocal?**
dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team who makes it all happen, in a flexible, dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 600+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
**What’s the opportunity?**
We are looking for an Incident support associate to join our Operations team. The Incident support associate is responsible for monitoring and supervising the performance of our local partners, by detecting any deviation in our approval rates for the Top Merchants in every market.
**What will you be doing?**:
- Attend and improve monitoring system alerts.
- Meet the defined escalation policies and procedures in order to ensure that incidents are handled in the most efficient way.
- Analyze incident-related metrics, elaborate reports, and identify improvement opportunities.
- Track and report incidents to relevant stakeholders (internal and external)
- Communicate with providers, in order to ensure the issues are attended to with the needed sense of urgency
- Work and address incidents in coordination with the Operations and Customer Success team
**What skills do you need?**:
- Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).
- High proficiency in communicating technical issues to technical and non-technical audiences.
- Hands-on knowledge with the following tools: Data Analysis (Kibana, Looker, New relic) and reporting; SQL.
- Self Learn abilities and interests.
- Fluent in written and verbal English.
- Fluent in written and verbal Spanish.
- Portuguese will be considered a plus.
- Be methodical, committed to the role to be performed, and a vocation for service.
- Availability for incident support and management on a flexible working days/time scheme.
**What happens after you apply?**
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal
-
IT Support Analyst
hace 5 meses
Desde casa, Colombia Bold A tiempo completo**Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Mid Tier 1 Support Analyst
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completoCurrently, we are seeking a Tier1 Support Analyst, with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for: **Position Title**: Tier 1 Support Analyst **Location**: **What you will be doing**: As a Support Analyst, you will be at the forefront of our customer support efforts,...
-
IT Support Analyst
hace 2 meses
Desde casa, Colombia Bold A tiempo completo**Bold**Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Spanish Bilingual Product Support Analyst L3
hace 6 meses
Desde casa, Colombia SupportNinja A tiempo completoSalary**:COP 4,650,000** Start Date**:ASAP** Work Schedule**:9:00 AM - 5:00 PM EST, Monday-Friday** Work Set Up**:Remote** Type of Contract**:Full Time** Equipment Provision**:Company Provided** **Job** **Summary**: Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client...
-
Product Support Analyst
hace 7 meses
Desde casa, Colombia Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Product Support Analyst
hace 6 meses
Desde casa, Colombia Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
SAP Functional Analyst
hace 5 meses
Desde casa, Colombia Talentus A tiempo completo**Open to LATAM** **At Talentus we are looking for you!** We are a US company with presence in LATAM and experience in the area of near-shore outsourcing, technology, software development, education and digital transformation. We are currently looking for a **SAP S/4 HANA Functional Analyst **to join our team. **Summary**: As an SAP S/4HANA Functional...
-
SAP S/4 Hana Functional Analyst
hace 6 meses
Desde casa, Colombia Talentus A tiempo completo**Open to LATAM** **At Talentus we are looking for you!** We are a US company with presence in LATAM and experience in the area of near-shore outsourcing, technology, software development, education and digital transformation. We are currently looking for a **SAP S/4 HANA Functional Analyst **to join our team. **Summary**: As an SAP S/4HANA Functional...
-
Security Operations Center
hace 6 meses
Desde casa, Colombia Provectus A tiempo completoProvectus is a global technology consulting firm and AWS Premier Partner, that designs and builds solutions for industry-specific use cases, leveraging expertise in data, machine learning, and cloud technologies while fostering a collaborative and inclusive culture. We are seeking a dedicated and proactive Security Operations Center (SOC) Analyst to join...
-
Technical Support Analyst L1
hace 5 meses
Desde casa, Colombia Aveco A tiempo completo**Location: Colombia (remote-first)** **Would you like to work in a TV station environment? Do you enjoy communicating with people from different parts of the world and helping others? Then join our international support team. you can grow with us!** **About the role** - As a Technical Support Analyst L1, your main task will be to identify and solve HW/SW...
-
Taxes Accountant
hace 6 meses
Desde casa, Colombia My VA Support A tiempo completoThis is a remote position. **Schedule: 45 hours per week, Monday - Friday (Weekends off)** **Contract: International Service Provision** **Responsibilities**: - Prepare accurate tax payments and estimates. - Complete quarterly and annual tax reports. - Maintain and update the company's tax database. - Recommend tax strategies aligned with business...
-
Technical Support
hace 6 meses
Desde casa, Colombia Syscon Justice System A tiempo completo**WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...
-
Senior Application Support Engineer
hace 5 meses
Desde casa, Colombia EPAM Systems A tiempo completoWe're actively seeking a Senior Application Support Engineer to join our remote-based team. The selected applicant will be tasked with providing technical assistance to clients using Google Cloud Platform. Functioning as part of our around-the-clock global support crew, your duties will involve working in unison with engineers and product managers in order...
-
Technical Support Engineer
hace 6 meses
Desde casa, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....
-
Financial Operations Analyst
hace 5 meses
Desde casa, Colombia Bold A tiempo completo**Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Technical Support Analyst Ii
hace 6 meses
Desde casa, Colombia CSG A tiempo completoHi, I'm Erika Plazas , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the...
-
IT Support Lead
hace 5 meses
Desde casa, Colombia Bold A tiempo completo**Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....
-
Data Analyst
hace 6 meses
Desde casa, Colombia Tier Eleven A tiempo completo**Senior Data Analyst - Fully Remote Digital Marketing Agency** **About Us** Tier 11 is a forward-thinking, fully remote digital marketing agency. We are a team of 50+ professionals, driven by a client-centric and data-driven approach. Our vision is clear: to be the leaders in next-gen digital marketing. We don't just focus on metrics like ROAS and CPA; we...
-
Middle Application Support Engineer
hace 5 meses
Desde casa, Colombia EPAM Systems A tiempo completoWe are in search of a Middle Application Support Engineer to become a part of our remote team. As a crucial part of the global 24x7 support organization, your main task will be to lend technical assistance and support to our customers who utilize our Cloud Platform products, solutions, and APIs. In addition, you'll work in tandem with engineers and product...
-
Threat Analyst-chile
hace 7 meses
Desde casa, Colombia BioCatch A tiempo completoCome and work with intensely curious people who are dedicated to innovation, growth, and protecting customers against cybercrime and fraud! We are looking for an exceptional customer-facing Threat Analyst to help our prospects and customers optimize their value within BioCatch solutions. The BioCatch Threat Analyst is a consultancy role that involves a...