IT Support

hace 1 semana


Barranquilla, Colombia BE GLOBAL COLOMBIA SAS A tiempo completo

Serve as the first point of contact for customers seeking technical assistance over Hubspot in a ticketing system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process and onboard new clients when needed
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Salary**: From $2,500,000 per month

Expected Start Date: 20/03/2023


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