IT Support
hace 1 semana
Serve as the first point of contact for customers seeking technical assistance over Hubspot in a ticketing system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process and onboard new clients when needed
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Salary**: From $2,500,000 per month
Expected Start Date: 20/03/2023
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IT Coordinator
hace 1 hora
Barranquilla, Colombia Hilton A tiempo completoAn IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its...
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IT Support Assistant/ Asistente de Soporte
hace 1 hora
Barranquilla, Colombia Solvo Global A tiempo completo**IT SUPPORT ASSISTANT** **Descripción del empleo** Adecuar, soportar y acompañar el proceso de soporte técnico -Nível 1 - para las estaciones de trabajo, portátiles, usuarios finales; así como generar el debido diagnóstico para resolución y/o escalamiento técnico. El IT Support Assitant debe garantizar la funcionalidad óptima y continua de los...
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Retail Analyst
hace 4 días
Barranquilla, Colombia STT Group A tiempo completo**Descripción del puesto**: Job Summary: The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper...
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IT Operations System Technician
hace 1 día
Barranquilla, Colombia CENTER SOURCE A tiempo completo**Responsibilities**: Provide technical guidance and assistance to Incident Coordinators. Work closely with or escalate to Tier 3 groups including System Administrators, Networks, DevOps, Development Engineers etc. **Requirements**: Strong Unix proficiency, ideally with Linux (Admin). Script support, design, and implementation. Exceptional troubleshooting...
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Point Sales Support Lead
hace 7 días
Barranquilla, Colombia Essity A tiempo completo**Point Sales Support Lead Barranquilla** Desarrollar la gestión comercial de los puntos de venta de la mano de los lineamientos definidos con el Ejecutivo de cuenta garantizando la ejecución de la estrategia de la compañía en el canal de Tiendas. **Acerca del rol**: Lidera la gestión comercial, enfocado hacia la ejecución en campo, gestionando los...
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Admin Assistant
hace 7 días
Barranquilla, Colombia Gravity Systems, Inc. A tiempo completo**About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. As an **Administrative Assistant**, you will be part of a team of admins...
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Technical Incident Coordinator
hace 1 día
Barranquilla, Colombia CENTER SOURCE A tiempo completoAs an ITO Incident Coordinator, you are part of a dynamic team that is the first line of defense in making sure any incidents, monitoring events, or service requests are quickly identified, logged, communicated, and appropriately dealt with either through known resolution procedures or escalation. **Responsibilities**: - Provide comprehensive first-tier IT...
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SD Analyst Level 1
hace 7 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
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Incident Analyst
Encontrado en: beBee jobs CO - hace 1 semana
Barranquilla, Atlántico, Colombia Cognizant Technology Solutions A tiempo completoAt #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...
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Incident Analyst
Encontrado en: Talent CO C2 - hace 1 semana
Barranquilla, Colombia Cognizant A tiempo completoAt #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...
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Jr. Service Desk Analyst
hace 3 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...
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Jr Service Desk Analyst
hace 7 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...
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Jr Oc Analyst
hace 1 hora
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Jr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. **Responsibilities**: - Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic...
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Recepcionista
hace 1 semana
Barranquilla, Colombia Hilton A tiempo completoAn Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and...
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Assistant Guest Services/reception Manager
hace 3 días
Barranquilla, Colombia Hilton A tiempo completoAssistant Guest Services/Reception Manager An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As an Assistant Guest Service Manager, you will support the Guest Service Manager...
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Barranquilla - Customer Service Agent
Encontrado en: Talent CO C2 - hace 4 días
Barranquilla, Colombia Sitel A tiempo completoAbout UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
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Barranquilla - Customer Service Agent
Encontrado en: Talent CO C2 - hace 4 días
Barranquilla, Colombia Foundever A tiempo completoBarranquilla - Customer Service Agent Req ID#: 380245 On Site, Barranquilla, CO Job Description: About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions,...
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SEO Sales Representative
hace 3 días
Barranquilla, Colombia Ardor SEO A tiempo completo**SEO Sales Representative** **Bring your flair for sales and contagious positive personality, and join a team that values you!** Ardor SEO is gaining ground fast and we’re looking for experts just like you. **What’s in it For You** - An attractive payment package to reward you for your skills and performance targets - An amazing SEO business that's...
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Project Engineer
hace 3 días
Barranquilla, Colombia Sigma Water Engineering (M) Sdn. Bhd. A tiempo completoWith our paced growth, we are looking to expand our Project engineering team with a Project engineer with bilingual ability to work in industrial water and effluent treatment systems. The position does require travel to site near Barranquilla on a frequent basis to manage various subcontractors, provide engineering interface, implement safety and culture to...
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Continuous Improvement Developer for Foundever
Encontrado en: Talent CO C2 - hace 17 horas
Barranquilla, Colombia Foundever A tiempo completoContinuous Improvement Developer for Foundever - Athens, Greece Req ID#: 383134 Athens, GR, 104 34 Job Description: About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands....