Jr Oc Analyst

Job Summary:
The Jr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.

**Responsibilities**:

- Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
- React to events to ensure the highest level of systems and infrastructure availability.
- Monitor security, backup, and redundancy with systems according to predefined set of standards.
- Work closely with and in support of the IT Service Desk, Engineering team and vendors to expedite issue resolution.
- Review logs of events regularly depending on their organization/clients’ requirements.
- Proper administration of assigned tickets including, documentation, updating, managing ticket performance.

Skills and Experience:

- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- Computer Science work experience.
- 1+ years of experience in related field preferred.
- Basic knowledge of the ITIL framework.
- Basic understanding in infrastructure operations management, backup, antivirus, and patching.
- Basic knowledge of Active Directory services.
- Familiar with cloud computing concepts and basic operations.
- Basic windows server administration with basic knowledge of networking infrastructure.
- Linux Operating System knowledge is a plus.
- Basic understanding in virtualization technologies
- Basic knowledge of Disaster recovery techniques.
- Excellent communications skills.
- Flexible schedules.