Client Relations Representative

hace 2 semanas


Desde casa, Colombia OMC, Inc. A tiempo completo

**Client Relations Representative (Colombia)**

**About Taskmaverick**

Taskmaverick is an Automated Business Manager. It is a unique B2B solution with no apparent competitor in the marketplace. Its features include, but are not limited to, the following:

- It automates and streamlines workflow and business processes.
- It reminds, guides, and motivates staff before every performance.
- It gamifies work to increase work efficiencies.
- It promotes execution quality and staff accountability.
- It systematically detects business risks while also preventing legal liability, especially from HR issues such as: Sexual Harassment, Discrimination, Hour Wage Claims, etc.
- It stores the knowledge acquired by a company over time, and it methodically spreads it to every department, team, and staff member, based on a customized schedule.
- It automates coaching and training staff, automatically confirming their understanding of every lesson.
- It provides detailed and actionable reports on every person, department, or team.
- It is simple to install, quick to integrate, and easy to use.

**Client Relations Representative Job Description**

To be successful in this role, you will need to have excellent English communication skills and business knowledge. You will also need to be able to multitask effectively and essentially thrive in a busy, team-oriented environment. You must be a fast learner, self-motivated and able to work productively with limited direction.

**Functions and Duties**
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
- Follow up with customers to ensure their business issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.

**Requirements and Qualifications**
- Bachelor’s degree or equivalent qualification
- Excellent written and verbal communication, attention to detail and problem-solving skills.
- Ability to work well under pressure.
- 2+ years of experience in customer support, desktop support, customer success, client liaison, or similar roles.
- Experience in education is advantageous.

**Workspace Requirement**
- Ability to perform work remotely, while on live camera with virtual office team.
- Quality computer (desktop or laptop), with a good quality microphone and video camera.
- Reliable and stable internet connection.

**Workdays**:Weekdays, Weekends, Holidays Required.

**Initial training and onboarding schedule**:9:00 AM - 18:00 PM PST

**Shift Duration**: 8 hours.

**Compensation**:Competitive compensation in USD (Rates aligned with the Colombia market).

**Work Location**:Remote.

Application Question(s):

- Please provide your LinkedIn:

- Please describe your Microsoft Excel skills on a scale of basic, intermediate, and advanced.
- Do you have teaching experience?

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer support, desktop support, or similar roles: 2 years (required)

**Language**:

- English (required)



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