Technical Support Engineer Lvl 1
hace 2 meses
**Company Description**:
- We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win._
- _
- Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._
**Your main tasks**:
- Communicate complex information in a simplified and clear manner.
- Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product, program, marketing and engineering teams.
- Act as costumer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
**Qualifications**
- Advanced English level. Both verbal and written (B2 or higher)
- Full time availability
- Availability to work **Onsite (Bogotá - Torre Krystal)** in a fast-paced environment.
- Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST
- Basic Understanding of supporting and using Windows and Linux operating systems
- Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
- Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
- Excellent communication skills: verbal, written, listening
- Understand and empathize with customers when interacting with a wide range of different personality types.
**Additional Information**
This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.
-
Netapp - Technical Support Engineer Lvl 1
hace 4 días
Bogotá, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Technical Support Engineer Lvl 1
hace 2 semanas
Bogotá, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Technical Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...
-
Technical support engineer
hace 2 meses
Bogotá, Colombia Universidad Católica de Oriente A tiempo completoWe are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer...
-
Technical Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia PayU A tiempo completo**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...
-
Tier 2 Technical Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
-
Principal Technical Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. **CommScope is looking to add Principal Technical Support Engineer** CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers...
-
Technical Support Engineer Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Commscope A tiempo completoIn an increasingly interconnected world, we're seeking a skilled Principal Technical Support Engineer to join CommScope's Network, Indoor Cellular & Security solutions team. Our innovative products focus on delivering wireless and wired connectivity across sophisticated networks. With dedicated engineering and Customer Service and Support resources, we cater...
-
Operations Support Engineer/assistant
hace 7 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe **Operations Support Engineer/Assistant** is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Engineer/Assistant identifies opportunities to improve service delivery, and provides technical assistance. - Ensure job deliverables are accurate and delivered on time. - Provide technical assistance to various...
-
Tech Support Engineer
hace 3 meses
Bogotá, Cundinamarca, Colombia Kushki A tiempo completoEn Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos apasionados que deseen hacer una diferencia real en el...
-
Technical Support engineer
hace 2 meses
Bogotá, Colombia Nielseniq A tiempo completoWe are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers...
-
Technical Support engineer
hace 2 meses
Bogotá, Colombia Nielseniq A tiempo completoWe are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve...
-
Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve...
-
Technical Support engineer
hace 5 meses
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...
-
Technical support level 1
hace 3 semanas
Bogotá, Colombia Icesi A tiempo completoTechnical Support Level 1 - Bilingual, Computer Networking Knowledge SUTHERLAND GLOBAL SERVICES Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life...
-
Technical Support Engineer
hace 2 meses
Bogotá, Colombia zeroG - AI in Aviation A tiempo completoAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world, is redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers. As a...
-
Technical Support Engineer with Azure Expertise
hace 18 horas
Bogotá, Bogotá D.E., Colombia Icesi A tiempo completoOverviewTalycap Global is a leading company in the industry, and we're seeking an experienced Technical Support Engineer to join our team. With a strong background in Unix, SQL, and Azure, you'll be responsible for providing top-notch support to our clients.Job DescriptionWe're looking for a highly skilled Technical Support Engineer who can work...
-
Technical Support
hace 2 meses
Bogotá, Cundinamarca, Colombia E2e Technology Solutions A tiempo completoTop Tier Technology Company Seeks Technical Support Professional **Requirements**: Data Networking/Telecom training and/or industry certification - 1-3 years of experience in a NOC or Networking/Telecom support environment - 1-3 years of experience in a call center environment working directly with customers and vendors - Demonstrable knowledge of TCP/IP -...
-
Principal Technical Support Engineer
hace 3 meses
Bogotá, Colombia CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope is looking to add Principal Technical Support Engineer CommScope’s Network, Indoor Cellular & Security solutions focus on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated...
-
Technical support agent lv1
hace 2 meses
Bogotá, Colombia Uniajc A tiempo completoVence: 6 Ene 2025 Position: Technical Support Engineer Experience: 6 months to 2 years Your Role: We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will provide exceptional technical support to our customers, resolving issues related to IoT devices and web applications....