Uts-itil/process Rep 1

hace 3 meses


Bogota, Colombia Unisys A tiempo completo

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
Resolves and analyzes more complex technical or process items in a call center/help desk/data center environment. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. May diagnose, identify, isolate and analyze trends and problems utilizing historical database records. May support one or more areas such as request management, problem management, asset management, knowledge management, reporting, and incident management.

**You will be successful in this role if you have**:
Resolves and analyzes more complex technical or process items in a call center/help desk/data center environment. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. May diagnose, identify, isolate and analyze trends and problems utilizing historical database records. May support one or more areas such as request management, problem management, asset management, knowledge management, reporting, and incident management.



  • Bogota, Colombia Ventas y Servicios A tiempo completo

    Estamos conformando un grupo con los mejores Auxiliares UTS. ¿Eres uno de ellos? Lee las condiciones. Aplica si eres Bachiller, técnico, tecnólogo culminado con Experiência de 6 MESES en Áreas Administrativas. Indispensable manejo de EXCEL Y OFFICE. **(No aplican experiências de call center.) - Salario**: $1.300.000 + Prestaciones de ley. Contrato...

  • Gestor Itil

    hace 4 semanas


    Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Gestor ITIL **Requisitos**: - Profesional: Ingeniero de Sistemas o Ingeniero Industrial (Título Profesional). - Años Experiência: Uno (1) a tres (3) años. - **Habilidades: Certificado en ITIL V4.**: - **ISO:27001 (Deseable).**: - **ISO: 20000, ISO:27032 (Deseable).**: - **Sólidos conocimientos en: Procesos...


  • Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services. **What You'll Bring**: **Impact You'll Make**: -...


  • Bogota, Colombia Unisys A tiempo completo

    **What success looks like in this role**: Strategic ITIL Service Management Advisor with a proven track record of managing major incidents, supporting complex customer accounts, and spearheading process improvements. Provides strategic leadership and guidance to service delivery teams, fostering effective collaboration and driving continuous improvement. -...


  • Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Gestor de Cambios en Procesos de ITIL **Requisitos**: - Ingeniero de sistemas o carreras afines. - Solo profesionales **con tarjeta profesional.**: - Uno (1) a dos (2) años de experiência ejerciendo el Rol de Gestor de Cambios en Procesos de **ITIL** para proyectos de tecnologías de la información y...

  • Uts Tech Support Rep 3

    hace 4 semanas


    Bogota, Colombia Unisys A tiempo completo

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Uts Tech Support Rep 3

    hace 4 semanas


    Bogota, Colombia Unisys A tiempo completo

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Agente de Mesa de Servicios (Certificación ITIL) - Requisitos: - Tecnólogo en Sistemas, Electrónica, o Estudiante mínimo de séptimo semestre de Ingeniería de Sistemas, Telemática o carreras afines. - **Debe contar con tarjeta profesional.**: - **Tres (3) años de experiência en Soporte Técnico a Hardware y...


  • Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta - Rol: - Agente de Mesa de Servicio (Certificación ITIL V4) - Requisitos: - Técnico, tecnólogos o estudiantes mínimo de IV semestre de Ingeniería de Sistemas, electrónica y/o telecomunicaciones**.**: - Uno (1) a tres (3) años de experiência en soporte técnico a **hardware y software.**: - **Experiência en mesas de...


  • Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Agente Integral de Soporte (Certificación ITIL V4) **Requisitos**: - Técnico, Tecnólogos o Estudiantes mínimo de IV semestre de Ingeniería de Sistemas, Electrónica y/o Telecomunicaciones. - Uno (1) a tres (3) años de experiência en** Soporte técnico a Hardware y Software.**: - **Experiência en mesas de...

  • Soporte en Sitio Nivel Ii

    hace 3 semanas


    Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Soporte en Sitio Nível II (Certificado ITIL V4) **Requisitos**: - Tecnología en informática y telecomunicaciones, o tecnología en sistemas, o afines con tarjeta profesional. - Dos (2) años de soporte técnico a hardware y software habiendo participado como mínimo en un (1) proyecto de mesa de ayuda o Mesa de...


  • Bogota, Colombia Juniper Networks A tiempo completo

    **Associate Inside Service Sales Rep - Service Sales **Responsibilities**: - Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals - Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders - Assists with...


  • Bogota, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 197603 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** **The Team** Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2,000...

  • Product Support Rep Iii

    hace 3 semanas


    Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...

  • Product Support Rep Iii

    hace 4 semanas


    Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...

  • Product Support Rep Iii

    hace 4 semanas


    Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...

  • Product Support Rep Iii

    hace 2 semanas


    Bogota, Colombia Medtronic A tiempo completo

    **Descripción - Externa** **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Rep I, Special Handling

    hace 3 semanas


    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy - Analyze consumer contact data to determine error trends in our current practices and provide...

  • Process Analyst

    hace 3 semanas


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...