Knowledge Mgmt Execution Specialist
hace 3 semanas
Description
Kenvue is currently recruiting for:
**Knowledge Management Execution Specialist**
**The KM Execution Specialist will help the organization achieve its vision of delivering outstanding portal experience through consistency in content quality and discoverability**.**
This position reports into Knowledge Management and Conversation Design Senior Manager and is based at Bogota/ Manila
**Who We Are**
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.
***
**What You Will Do**
The KM Execution Specialist implements the KM processes, Governance Model and Conversation Design strategy. They partner with the KM Execution Lead and KM Governance Lead in ensuring the organization adopts the best-in-class KM practices, tools and technology
Key Responsibilities
***
- Create, publish and update content across all content segments including portal content, process documentation, policies and contact center guides, across all relevant platforms, adhering to specifications in the Content Strategy Playbook and Style Guide
- Work with preferred vendors as required to obtain translations required for local audiences
- Manage promoted search lists, keywords and other metadata to increase the findability of contentPartner with the Contact Center and Service Management team in capturing user feedback on content and translate those into
- Partner with the Product Team in monitoring the effectiveness, enhancements and use of the Content management system
- Manage storage of content in functional systems, where appropriate, including SharePoint, TruVault and functional portals
- Track and monitor version history, document control and compliance, including adherence to data privacy procedures
- Partner with the Conversation Design team, KM Governance and Standards Lead and content owners to develop new content following the defined review and approval processes
- Manage migration of content from functional portals
- Track ownership of all documents maintained by the KM team to drive accountability, accuracy and continuity
**Qualifications**:
**What We Are Looking For**
Required Qualifications
- 4+ years progressive content development and instructional design experience
- Experience with knowledge management, content management, and document management tools is required
- Digital content creation and editing experience
- Understanding of user experience principles
- Experience creating and editing process documentation
- Effective partnership, influence and relationship building skills with key stakeholders
- Uncompromising commitment to client and customer satisfaction
- Excellent written and oral communication skills with the ability to create or customize content solutions geared to improve customer experience and promote self-service.
- Strong attention to detail and quality
- Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
- Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
- Desired Qualifications
- Experience in a shared services organization (e.g. HR, Finance, Procurement, or Contact Center)
- Experience in writing for virtual assistants
- Understanding of shared service and contact center operations
- Experience with service center technologies and processes
- Design Thinking experience
- Basic understanding of HTML and CSS
- Basic reading competency in any of the following languages: Spanish, Brazilian Portuguese, French, Mandarin Chinese, or Japanese
**What’s In It For You**
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá
Job Function Finance
Organization: Johnson & Johnson
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