Knowledge Mgmt Analyst

hace 3 semanas


Bogota, Colombia Kenvue A tiempo completo

Description

Kenvue is currently recruiting for:
**Knowledge Management Analyst**

**Provides accurate, timely, and meaningful financial analysis to influence business decisions. Provides analysis to business partners, including: business planning, budgeting, forecasting, and reconciliations. Participates on cross-functional work teams.**

This position reports into Knowledge Management Operations Lead and is based at Manila and Bogota

**Who We Are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

***

**What You Will Do**

The Knowledge Management Analyst plays a critical role in delivering a great user experience in our Employee Experience portal. They partner with KM Execution Specialist, Conversation Design team and Governance team operationalizing our content governance framework and standards.

Key Responsibilities
***
- Create, maintain, validate and retire content on the Experience Center portal and other repositories, using documentation content authoring techniques and our governance framework
- Work with the content owners/SME’s to ensure that knowledge on our platforms are up-to-date
- Partner with KM Execution Speicalists in analyzing content performance and determine its effectiveness and gaps.
- Support the Conversation Design Team and KM Governance team in delivering and prioritizing content that should be on the Chatbot, the Experience Center portal and with the contact center associates
- Provide correct and clear reporting to the KM teams and the functions to do root cause analysis and facilitate data-driven decisions
- Recommend content improvements
- Proactive and reactive review of the knowledge base to ensure their adherence to our content governance and standards, relevance and accuracy.
- Participate in trainings, peer reviews and team meetings.

**Qualifications**:
**What We Are Looking For**

Required Qualifications
- Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience.
- 2-3 years progressive knowledge management and document management
- Experienced with Microsoft Office Suite including Word, PowerPoint, Excel and Outlook
- Must have strong communication, customer service,and the ability to complete assigned work with mínimal instruction and supervision
- Ability to work effectively and problem solve in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
- Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment

Desired Qualifications
- Working knowledge on ServiceNow platform Knowledgebase and chatbot
- Understanding of shared service and contact center operations
- Experience with service center technologies and processes
- Design Thinking experience

**What’s In It For You**
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Job Function Finance

Organization: Johnson & Johnson de Colombia S.A.



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