Knowledge and Content Management Specialist

hace 6 meses


Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:
**Requirements**:

- Highest level of formal schooling for the specific region (High School diploma).
- 1 - 3 years of Content Writing experience
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
- Excellent written and verbal communication skills English/Spanish
- Great organizational skills and attention to detail
- Ability to prioritize your day including time management and flexibility with tasks.
- Be able to self-motivate and take onus of job responsibilities.
- Possess some HTML and JavaScript skills.

**Responsibilities**:

- Optimize the current knowledge base utilized by operations using modern methodology and techniques.
- Perform ongoing keyword discovery, expansion and optimization
- Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
- Identify trends, patterns and pain points for the agent experience with the knowledge base preferably using resources such as Google Analytics or any other resource that may become available.
- Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
- Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
-Be able to self-manage and prioritize personal workload.
- Be able to identify potential roadblocks and provide alternate solutions

**Impact You'll Make**:

- Develops, edits and publishes content within company brand guidelines and ensures messaging aligns with all channels such as websites and products.
- Generates innovative ideas for content and workflow solutions, while working both independently and collaboratively as part of a team.
- Has a proven track record disseminating clear process documentation and related communications to ensure business unit compliance with company policies and federal/state laws. Ensures all associates have current process documentation by utilizing change management methodology to allow for accurate version control. Tracks changes for record-keeping purposes along with regulatory or compliance requests. Maintains inventory of process documentation to track distribution and assures legal/compliance approval and consistency throughout all centers. Coordinates with process owners to prevent unauthorized development and implementation of unapproved documentation. Plans and seeks out process improvements and incorporates them into process documentation.
- Proactively assesses internal documentation processes and looks for ways to increase and support new content efficiencies and reduce costs.
- Demonstrates ability to implement streamlined processes from beginning to end with mínimal support from direct manager.
- Creates and maintains content in the knowledge management system in a timely manner to ensure all agents have the most accurate and up to date information. Ensures current help site features such as the glossary and tool tips are utilized and maintained. This includes any additional features that may be implemented in the future.
- Keeps management and internal customers informed about progress, problems and activities related to process documentation and the knowledge management system. Builds partnerships/relationships through negotiation with all internal customers to ensure documentation meets needs and objectives. Performs periodic tests of the documentation to determine if modification is required.
- Takes action to narrows site gaps by monitoring KPIs for reporting based on analysis of current content performance and creating dashboards using Google Analytics.
- Works with process owners to analyze the effectiveness of process documentation and implements changes as needed.
- Participates in consumer Operations projects as needed.
- Performs other related duties as assigned.

TransUnion Job Title

Specialist I, Consumer Training and Policy Development



  • Bogota, Colombia Kenvue A tiempo completo

    **KNOWLEDGE MGMT EXECUTION SPECIALIST**-2307011814W Description Kenvue is currently recruiting for: Knowledge Management Execution Specialist The KM Execution Specialist will help the organization achieve its vision of delivering outstanding portal experience through consistency in content quality and discoverability. This position reports into Knowledge...


  • Bogota, Colombia Kenvue A tiempo completo

    **KNOWLEDGE MANAGEMENT GOVERNANCE LEAD**-2307011811W Description Kenvue is currently recruiting for: Knowledge Management Governance Lead The KM Governance Lead will help the organization achieve its vision of delivering outstanding portal experience through consistency in content quality and discoverability. This position reports into Knowledge...


  • Bogota, Colombia Kenvue A tiempo completo

    Description **What You Will Do** The Knowledge Management Execution Lead is responsible for ensuring the reliability of our operations by overseeing our KM processes, introducing insights-led improvements. The lead will also coach and develop the KM Execution specialists, inspiring them to bring their best and authentic selves at work. - Key...

  • Paid Media Specialist

    hace 6 meses


    Bogota, Colombia The Post Digital Management A tiempo completo

    **Company Description** The Post Digital Management is a digital advertising agency specializing in social media management, content creation, Ad management for lead generation, and website design and development with a focus on SEO. Our team is dedicated to helping businesses achieve their digital marketing goals and drive measurable results. **Role...


  • Bogota, Colombia Panagora Group A tiempo completo

    **Job Information**: Project/Activity - MELSAIndustry - USAIDCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111HIghest Level of Education - PhDWork Experience - 10-15 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the international development industry and currently...


  • Bogota, Colombia Upper Cervical Marketing A tiempo completo

    Content Marketing Specialist Needed! Do you have the magic touch for crafting content that converts? Are you passionate about using your marketing prowess for a purpose-driven mission? Our Christian digital marketing agency, specializing in the Upper Cervical Chiropractic niche, is seeking a skilled Content Marketing Specialist to skyrocket our client...

  • Content Manager

    hace 6 meses


    Bogota, Colombia Advising & Recruiting A tiempo completo

    **Role Overview**: The Content Manager will be instrumental in devising content marketing strategies, steering content creation, and ensuring the effective spread of content across diverse channels. This role is a unique blend of creativity, strategic foresight, and technical knowledge, aimed at boosting our brand presence and our clients across the...


  • Bogota, Colombia Solvo Global A tiempo completo

    **Amazon and Wallmart Specialist - Health Plus Inc** - **Permanent Contract**: - Monthly price range**:$5’600,000 - $6’000,000 COP**: - Schedule: 9am - 6 pm - Shift Days: Monday to Friday - All sites. **Sales and Profitability**: - Implement strategies for listing optimization, advertising, pricing, and product offerings. **Vendor and Agency...

  • Content Creator

    hace 8 meses


    Bogota, Colombia Booth and Partners Pte Ltd A tiempo completo

    This is a remote position. **Job Summary At Booth and Partners we are seeking a Social Media Assistant Strong understanding of social media platforms and their management techniques. Proficiency in content creation for social media, including writing skills and knowledge of visual content development. Experience with Canva or Photoshop or similar software....


  • Bogota, Colombia Prysmian Group A tiempo completo

    Overview and main functions We are looking for a Performance Management Specialist to join our team. Based in Bogotá -Colombia, Support production programming and control activities, guaranteeing the proper flow of plant materials, monitoring of the production program, timely response to the internal client and management of information on the production...

  • Content Creator

    hace 6 meses


    Bogota, Colombia Contáctica. A tiempo completo

    We are looking for a **_Content Creator_** to develop, create, and deliver various types of content to our clients. This may include written content such as blog posts, social media updates, as well as visual content such as images, videos, and graphics. If you think out of the box, and are not afraid to do things differently, we are looking for you. Become...


  • Bogota, Colombia Symphonic Distribution A tiempo completo

    **Assistant, UGC and Rights Management** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...


  • Bogota, Colombia VirtuPartner A tiempo completo

    We are seeking an experienced and talented Content Marketing Manager to lead our content strategy, creation, and promotion efforts. In this role, you will be responsible for developing and executing a comprehensive content marketing plan that drives brand awareness, engagement, and lead generation. **Responsibilities**: - Content Strategy: Develop and...


  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Bogota, Colombia inDrive A tiempo completo

    Hybrid- Full-time- Middle- We are seeking a highly motivated and experienced Influencer Marketing Specialist based in - **Bogota**. As an Influencer Marketing Specialist at inDrive, you will play a pivotal role in our influencer marketing campaigns and special projects. You will be responsible for collaborating with various teams to create and implement...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...


  • Bogota, Colombia Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **!** **This position is open for people residing in LATIN AMERICA*** **Job Details**: - Position: Full-Time. - Work Schedule: Flexible within 6 AM - 6 PM CST. - Reporting To: Agency Owner. **Roles and Responsibilities**: - Creating and editing SEO-optimized content using AI tools like ChatGPT,...


  • Bogota, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Web Content Specialist

    hace 6 meses


    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Sales*** Work Arrangement **Onsite*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Introduction/Brief Desc of the Client/Account**: **Upgrade Your Global Career Path Without Sacrificing Work Life Balance!** Be part of a journey that transcends borders without leaving...

  • Content Marketer

    hace 6 meses


    Bogota, Colombia Unisys A tiempo completo

    **What success looks like in this role**: **- Project management **- Serve as a liaison with other teams to brainstorm strategy and manage and execute content marketing projects. **- Content creation - **Write and oversee the creation and visual appeal of content - marketing collateral including videos, webinars, podcasts, infographics, thought leadership,...