Operations Associate

hace 4 meses


Colombia TourHero A tiempo completo

**Responsibilities**:

- Demonstrate a strong ability to sell trips and launch new trips onto the platform
- You will take leads created by the growth team and be responsible for launching them to the platform
- Display the skills to pitch a trip and move leads through the pipeline
- Plan trips with customers and provide ongoing support and assistance throughout the entire tour lifecycle pre departure
- Respond to and provide recommendations to customers regarding any changes or requests they may have
- Receive and handle customer feedback and work swiftly and accurately to help correct issues
- Collaborate closely with various teams within the company to ensure the best possible trip experience for our guests

**Requirements**:

- 2 to 5 years of experience in a similar role, bonus if from the travel industry
- Excellent English communication skills, both verbal and written
- Strong attention to detail, with a proactive and sales-driven approach
- Ownership mindset and ability to take responsibility for ensuring customer satisfaction
- Project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the project
- Forward planning and multitasking are essential skills
- Customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them
- Lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of different approaches
- Proficiency in data/information management, including the ability to analyze and present data effectively, sort information, and utilize financial data to inform decision-making
- Based in Bogota and available to work from the office in Chicó Norte/Usaquen area


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