Customer Service Representative
hace 1 semana
As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. in a Make-up campaign Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with our customers.
**Responsibilities**:
- Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues.
- Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations.
- Continuously update your knowledge of Sephora's products, procedures, and industry trends to provide accurate and current information to clients.
- Collaborate with the quality and training team to meet performance expectations and improve personal skills.
- Maintain open communication lines with Team
Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development.
- Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence.
- Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses.
- Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records.
- Adhere to schedules and deadlines, demonstrating punctuality and commitment to work.
- Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement.
- Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.
**Qualifications: -**
- 1-2 years of experience in a business/professional environment, preferably in the service industry.
- Comparable experience in an office environment is highly encouraged. - Strong self-motivation and efficient workload management skills.
- Exceptional written communication skills, including proper grammar, punctuation, and written business acumen.
- Ability to deliver high levels of client service at high volume, ensuring all interactions are professional, upbeat, and engaging.
- Aptitude for developing relationships with clients, even in challenging situations.
- Quick and efficient problem-solving skills, providing advice and guidance to clients effectively.
- Proficient computer literacy and internet navigation skills, with prior e-commerce and online shopping experience preferred.
- Excellent data entry skills, with a minimum typing speed of 45-55 wpm.
- Flexibility to work in a dynamic shift environment, with the possibility of weekend and evening shifts.
- Punctuality is essential for this role. We value your passion for people and dedication to delivering excellent client service.
Tipo de puesto: Tiempo completo
Salario: $2.700.000 - $3.000.000 al mes
Pregunta(s) de postulación:
- ¿How many years of experience in customer service do you have?
Idioma:
- inglés (Obligatorio)
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