IT Analyst

hace 6 meses


Bogota, Colombia Donaldson A tiempo completo

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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Objective:
Manage the configuration and parameterization of the ERP and all its tools in the company, including attention to production problems, in direct contact with software providers to find process improvement and strategies to obtain customer satisfaction.

Main activities:
- Collaborate with business stakeholders to identify new service requirements and business processes.- Formulate improvement recommendations to reduce manual processes based on metrics.- Participate in collaborative efforts with stakeholders to promote and educate the user community about the benefits of the systems and services provided.- Provide metrics to track issues and requests, using appropriate dashboards, ad hoc queries, and reports.- Work with IT service owners to identify, manage and communicate KPIs for their areas of responsibility.**Requirements**:
- 3 to 5 years of experience in a similar position.
- NET Framework, NET 6, SQL Server 2019, Transact-SQL (T-SQL) stored procedures, views, scalar functions, table functions, triggers, Jobs.- Visual Basic for Applications (VBA), for macros in Excel.- SQL Server Reporting Services (SSRS).- Office tools (Word, Excel, Powerpoint, Access).- Demonstrated skills in providing guidance and support processes, including Incident Management, Service Compliance Management, Change Management, Problem Management and/or Knowledge Management.
- Intermediate English)

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


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