Customer Support Representative
hace 1 día
**Position **:Customer Support Representative
**Working Hours **:Mondays-Fridays 9am-5pm CST
**Holidays**: US Holidays off
**Salary **:800-1200 USD
**Responsibilities**
- Order Tracking
- Task Tracking
- Product Knowledge
- Answering daily tickets
- Speaking with customers on a daily basis
- Providing Customer Support
- Assign the issue to our technical support team
- Aggregate all the data
- Managing a way of following up to clients
**Requirements**:
- 3 years of experience in the same or similar role preferred
- Must be proficient in Google Sheets
- Familiarity with Asana and background in e-commerce is a plus
- Can work autonomously and also does well as part of a team
- High level of organization and attention to detail.
- Demonstrates an empathetic and positive attitude with the ability to quickly solve
problems for customers.
- Must have an optimistic nature. This role has the power to create loyal customers
through meaningful daily interactions.
- Strong people skills with a high level of empathy, charisma and enthusiasm.
- Eager to learn and master our products and technology to help customers understand
what makes our products different.
- Effective multitasking.
- A confident, proactive, solutions-oriented attitude
**Salary**: Up to $5,596,659 per month
Application Question(s):
- How many years of experience do you have in customer service?
**Experience**:
- Google Sheets (required)
- Microsoft Excel (required)
**Language**:
- English (required)
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