Customer Service Representative L2
hace 6 meses
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Salary**:$3,651,900**
Schedule**:5AM-2PM EST, Monday - Friday**
Type of Contract**:Full Time Employment**
Work Set Up**:Permanent Remote / Work-At-Home**
Equipment Provision**:Company Provided**
**What does a day in the life of a Customer Service Representative look like?**:
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
**What are the required qualifications of a Customer Service Representative?**:
- Must have high school diploma or equivalent
- Must be 18 years of age or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
**Ninja Perks and Benefits**
- ** **Competitive compensation**:
- ** **Paid time off, birthday leave**:
- ** **Bonus and incentive plans**:
- ** **Opportunities for skills training and personal and professional development**:
- ** **Employee Referral Program**
Experience _infinite fun_ so you can have _infinite growth_. Discover _A Better Way to Grow_ Are you ready?
**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
-
Customer Service Representative
hace 7 meses
Desde casa, Colombia US Appliance A tiempo completoUS Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...
-
Customer Service Representative
hace 7 meses
Desde casa, Colombia Binance A tiempo completoBinance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will...
-
Customer Service Representative
hace 7 meses
Desde casa, Colombia WindshieldHUB A tiempo completo**About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...
-
Customer Service Representative
hace 6 meses
Desde casa, Colombia Binance A tiempo completoBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Multilingual Customer Service Representative
hace 7 meses
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Customer Service Representative for Cycling
hace 7 meses
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a US-based company in the cycling industry,...
-
Customer Service Representative Ii
hace 6 meses
Desde casa, Colombia SupportNinja A tiempo completoSalary**:$3,651,900** Schedule**:5AM-2PM EST, Monday - Friday** Type of Contract**:Full Time Employment** Work Set Up**:Permanent Remote / Work-At-Home** Equipment Provision**:Company Provided** **What does a day in the life of a Customer Service Representative look like?**: - Provides in-depth information about products and services to customers -...
-
Customer Service Representative
hace 7 meses
Desde casa, Colombia Sola Wood Flowers A tiempo completoSola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a common...
-
Cycling Expert Customer Service Representative for
hace 6 meses
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, Paired, is currently seeking a Cycling...
-
Customer Service Representative/ Dispatcher
hace 6 meses
Desde casa, Colombia Roads Consulting A tiempo completoPosition Name: Customer Service Representative/ Dispatcher Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees. REQUIRED QUALIFICATIONS **Education**: Business Administration or related Administrative...
-
Customer Service Representative for Us-based
hace 7 meses
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, Paired, is currently seeking a Customer...
-
Medical Customer Service Representative
hace 4 días
Desde casa, Colombia Med Supply US A tiempo completoAre you a good communicator? Are you good at sales? Do you enjoy helping people? Do you want to work with a growing start up medical company? Look no further. **Job Details**: - Med Supply US focuses on Continuous Glucose Monitors. - Continuous Glucose Monitors help diabetic patient so they don't have to prick their fingers anymore. - We need customer...
-
Customer Service Sales Representative
hace 2 días
Desde casa, Colombia Med Supply US A tiempo completoMed Supply US is looking for a sales virtual representative to join our team. This person will actively engage with patients to answer their questions and see if they qualify for our medical device. **RESPONSIBILITIES**: - Demonstrate, promote, and sell our products and services - Strategically present functionality and key value propositions to...
-
Customer Service Sales Representative
hace 3 días
Desde casa, Colombia Med Supply US A tiempo completoMed Supply US is looking for a sales virtual representative to join our team. This person will actively engage with patients to answer their questions and see if they qualify for our medical device. **RESPONSIBILITIES**: - Demonstrate, promote, and sell our products and services - Strategically present functionality and key value propositions to...
-
Spanish Bilingual Customer Service Representative
hace 7 meses
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Customer Service Representative
hace 7 meses
Desde casa, Colombia Binance A tiempo completoBinance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and...
-
Customer Service Representative for Us-based Auto
hace 7 meses
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a leading expert in automotive window...
-
Marketplace Customer Service Representative
hace 7 meses
Desde casa, Colombia Motion Global A tiempo completo**COMPANY PROFILE** SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture...
-
Customer Service/technical Support Representative
hace 7 meses
Desde casa, Colombia Peak Support A tiempo completo**Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...
-
Healthcare Sales Representative
hace 7 meses
Desde casa, Colombia Med Supply US A tiempo completo**About the Job** **Virtual Customer Service Sales Representative (Medical).** Med Supply US is looking for a sales virtual representative to join our team. **RESPONSIBILITIES**: - Demonstrate, promote, and sell our products and services - Strategically present functionality and key value propositions to prospective customers. - Develop and foster...