R2p Lead

hace 3 semanas

Bogota, Colombia Kenvue A tiempo completo

**R2P Lead**-2307011732W

Description

R2P Triage Lead

**This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.**

This position reports into Procurement APAC Manager and is based in Bogota, Colombia.

**What will you do**

The R2P Associate will be responsible for the being the “single point of contact” (SPOC) for interactions between the requesters and business partners, sourcing specialists, contract champions (as needed, as referred by Sourcing) and Accounts Payable or R2P Specialists (as needed) ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with no touch transactions - i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates.

The R2P Associate may be assigned to one or more categories and may be rotated to other categories as a back-up for other R2P Associates

The R2P Associate would also be responsible for ensuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting.

The R2P associate is also responsible for ensuring compliance to the defined processes when engaging with the various end users (requestor, business partner, GS or BU Sourcing and other fellow associates).
- Lastly, the R2P associate may have the primary responsibility for requesting for maintenance of new or changes to the supplier data in concert with its use within the source-to-settle process.
- Key Responsibilities
- ***

**Triage & Concierge Management**
- Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.
- Provides end user support for the Kenvue eMarketplace, and Sourcing eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions - following the category card instructions.
- Manages cases in SFDC
- Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)

***Request for New or Changes to Supplier Data**
- Defines data collection approach between the requestor and/or the vendor as necessary,** **collect and review data, evaluate supporting documents against country standards
- Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards
- Follows-thru completion of requests and escalate as needed to ensure timeliness
- Monitors compliance to existing policies and data standards

**Stakeholder Management/Customer Service/L3 Helpdesk Escalation**:

- Deliver service excellence and maximize customer service satisfaction
- Identify, resolve and communicate critical user support issues in a timely manner.
- Execute Voice of the Customer (VOC) action plan from different stakeholders
- Maintain professional attitude during service delivery and resolution of issues
- Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
- Use a considerable amount of discretion in escalating issues to appropriate parties - co-workers, team leads and process managers
- Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
- Implement communication plans, change management frameworks, and support change management integration activities

***

**Quality Management**:

- Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
- Perform root cause analysis on recurring and/or quality issues
- Identify action plan for quality improvement
- Work with Third Party Service Providers and different business functions for action planning and execution
- Participate in Daily Management Systems to assess capacity, issues and focus areas

***
**Continuous Improvements**:

- Lead, identify and execute continuous improvements and innovate solutions that will improve process quality, performance, and efficiency.
- Support Regional and Global strategies and projects that require impact assessments, testings and implementation

***Audit and Compliance**
- Maintain documentation to satisfy internal and external audit requirements
- Ensure current processes, systems, databases and information security are up to date and comply with current legislation
- Assist in audit and legal compliance as required
- Support Audit and Compliance needs and requirements

***Professional Development**
- Meet training responsibilities by attending scheduled trainings
- Seek opp

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