R2p Specialist

**R2P Specialist**-2307011103W

Description

Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for:
R2P Specialist

**This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.**

This position reports into EBS Operational Lead and is based in Bogota, Colombia.

**Who we are**

At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

**What will you do**:
The **R2P Payments Specialist** is mainly responsible for the timely and accurate end-to-end payment processing for the countries being serviced by Global Services. He/ She will ensure all payment activities are executed within the aligned Service Level Agreements (SLAs), compliant to globally defined processes and have an effective quality management process in place.

The **R2P Payments Specialist** will be the single point of contact for all payment related processes and interactions between business partners, 3rd Party Service Providers, Treasury, suppliers, bank partners and other business functions ensuring a positive end user experience. He/she is also expected to identify continuous process improvements that will bring efficiency to the process and to the Accounts Payable teams and to support all audit requirements both internally and externally.
- Key Responsibilities:

- **Accurate and On Time Payment Processing**:

- o Generate and review payment batch/runs
- o Create payment files (manual or electronic)
- o Review and verify payment files
- o Reconcile Payment Batches and reports
- o Verify batch file against vendor/bank reports
- o Work with banks and end users, third party vendors, suppliers on payment discrepancies

o Coordinate with Treasury on funding and disbursement processes

o Resolve and reconcile payment issues
- o Coordinate stop payment requests and other payment exception handling
- Handle all payment returns and all bank reconciliation processes/issues
- **Compliant Payment Processing**:
o Perform control checks on payment related activities (e.g. payment block checks, large disbursements, duplicate reviews, etc.)
- o Run and investigate Duplicate Payments Report
- o Work with end users/vendors for recovery of duplicate and/or any defective payments
- o Ensure all global and regional compliance responsibilities and reporting are met timely and accurately
- o Ensure that all work being done is compliant with SOX policies and guidelines.
- o Help the team to identify that controls are working properly and effectively, and raises issues and areas for development
- **Stakeholder Management/Customer Service/L3 Helpdesk Escalation**:
o Deliver service excellence and maximize customer service satisfaction
- o Identify, resolve and communicate critical user support issues in a timely manner.

o Execute Voice of the Customer (VOC) action plan from different stakeholders
- o Maintain professional attitude during service delivery and resolution of issues
- o Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
- o Use a considerable amount of discretion in escalating issues to appropriate parties - co-workers, team leads and process managers
- o Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
- o Implement communication plans, change management frameworks, and support change management integration activities
- **Quality Management**:
o Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
- o Perform root cause analysis on recurring and/or quality issues
- o Identify action plan for quality improvement
- o Work with Third Party Service Providers and different business functions for action planning and execution
- o Participate in Daily Management Systems to assess capacity, issues and focus areas

**Qualifications**:
**What we are looking for**

Required Qualifications:

- Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
- Experience: Required years of related experience: 1-3 Years
- Languages: Spanish mandatory, English level B1/B2, Portugue