R2p Specialist

**R2P SPECIALIST**-2307011483W

Description

This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.

This position reports into R2P Manager - LATAM and is based in Bogota, Colombia.

**Who we are**
At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

**What will you do**
The R2P Market Analysts are the country’s main point of contact for end to end Accounts Payable process. They are the face of GS Procurement - Accounts Payable per each of the country, managing complex cases and operational issues not limited to Accounts Payable, partners with BPO partners, Invoice Reporting, Audit and Payments to drive daily operations - volumes and quality, and accountable for smooth month end close. MAs also lead governance discussions with the Finance Directors and collaborate closely with BUF and GS Finance.

**Key Responsibilities**
- Operational Management
- Lead & manage daily operations (E.g. review of volumes, urgent invoices for payment for the day, review daily capacity, OMNI invoices status / aging) for both WIPRO, Quality Audit Team, Payments, and Invoice Reports.
- Ensure that all KPIs are met on a daily / monthly basis for all AP processes.
- Ensure that all scheduled reports and activities are executed and validated on time.
- Governance/Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

- Lead governance discussions with FDs and Finance Leads in the respective countries.
- Deliver service excellence and maximize customer service satisfaction
- Identify, resolve and communicate critical user support issues in a timely manner.
- Execute Voice of the Customer (VOC) action plan from different stakeholders
- Maintain professional attitude during service delivery and resolution of issues
- Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
- Use a considerable amount of discretion in escalating issues to appropriate parties - co-workers, team leads and process managers
- Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
- Lead and implement communication plans, change management frameworks, and support change management integration activities

Other duties
- Provide support/feedback to supplier management efforts as lead by the category teams
- Participate in customer service efforts within the Enterprise Business Services (EBS) Organization
- Compliance with all required training
- HR/Talent management required efforts
- Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance)

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Qualifications**:
**What we are looking for**

**Required Qualifications**
- Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
- Experience: Required years of related experience: 3-5 years work experience in the accounts payable function
- Knowledge of Procurement processes (Requisitioning, PO, Invoicing)
- Experience working in Shared Service Centers is preferred.
- Experience interacting with customer (customer service experience)
- Languages: English, Spanish and Portuguese

**Desired Qualifications**
- Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
- Must have demonstrated experience with data analysis.
- Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.
- Strong MS Excel, PowerPoint, and Word skills.

Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Job Function Procurement