Gbs Global Process Supervisor

hace 3 semanas

Colombia UNITED PARCEL SERVICE A tiempo completo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Summary**:
**Responsibilities**:

- Reviews issues with appropriate personnel as needed to assign specific actions required for resolution.
- Communicates resolutions to requesters to ensure understanding and acceptance.
- Evaluates processes and systems to ensure compliance.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Assesses requested information to ensure alignment with business needs, objectives, and practices.
- Assesses processes for improvement opportunities and develops alternatives to reduce costs.
- Leads or supports enterprise projects; follows the established process methodology to manage process efficiencies, project timelines and deliverables; balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
- Reviews and monitors change requests and initiatives that impact Global Business Services (GBS).
- Monitors activities and performance to ensure Service Level Agreements (SLA’s) are met.
- Develops and reviews process documents, desk level procedures, and training documents to ensure new or existing processes are documented accurately.
- Uses in-depth techniques to solicit and gather information or details not readily available.
- Recognizes when customers are having issues; identifies resolution to complex customer issues and recommends solutions.

**Qualifications**:

- Finance experience in Accounts Receivable, Collections or COD
- Experience with AR systems (PPS, ARCS, ARD) - Preferred
- Experience with process mapping and process improvement - Preferred
- Experience with projects - Preferred
- Experience in systems support and user support - Preferred
- Bachelor's Degree or international equivalent in Finance, Accounting, or related field - Preferred
- Willingness to work flexible schedule to accommodate business needs
- Advanced English (Fluent)

**Deadline to apply: April 18th, 2023**

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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