End User Support Analyst

hace 4 semanas

San Vicente Ferrer, Colombia Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**COMPANY DESCRIPTION**

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**JOB DESCRIPTION**
- Be an out-of-the-box thinker who is passionate about brainstorming innovative ways to use our unique data to answer business problems
- Communicate with clients to understand the challenges they face and convince them with data
- Extract and understand data to form an opinion on how to best help our clients and derive relevant insights
- Develop visualizations to make your complex analyses accessible to a broad audience
- Find opportunities to craft products out of analyses that are suitable for multiple clients
- Work with stakeholders throughout the organization to identify opportunities for leveraging Visa data to drive business solutions.
- Mine and analyze data from company databases to drive optimization and improvement of product, marketing techniques and business strategies for Visa and its clients
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Use predictive modeling to increase and optimize customer experiences, revenue generation, data insights, advertising targeting and other business outcomes.
- Develop processes and tools to monitor and analyze model performance and data accuracy.
- Performing exploratory analysis and data mining on large datasets based on business hypothesis.
- Performing ad hoc analysis, business Intelligence requests and data extractions.
- Daily support of Business and Operational Metrics
- Develop, design and support interactive PowerBI, Tableau and Excel based dashboards and workbooks
- Compile data from Operations team members and deep dive into the data to produce actionable recommendations
- Drive and Develop new ways to measure Operational support functions

**Qualifications**:
Basic Qualifications
- 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
- 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 2+ years’ experience in data-based decision-making or quantitative analysis
- Bachelor’s degree in an analytical field such as statistics, operations research, economics, computer science or many others (graduate degree is a plus)
- Experience with relational databases (Oracle, MS SQL, or MySQL)
- Experience with extracting and aggregating data from large data sets using SQL or other tools
- Competence in Excel, PowerBI and Tableau
- Previous exposure to financial services, credit cards or merchant analytics is a plus, but not required
- Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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