Technical Leader
hace 4 días
Technical Leader (VMWare/OVM ) for OnPremise and Cloud Systems-2200058L
**Applicants are required to read, write, and speak the following languages**: English, Spanish
**Preferred Qualifications**
The Primary Support Engineer (PSE) is the AM&R technical leader assigned to the service delivery to a specific AM&R customer
The PSE works closely with customer representatives, TAM and the different AM&R tiers to ensure that the services described in the AM&R contract are delivered efficiently and with the highest standards of quality.
PSE is also responsible for customers environments monitoring quality using Oracle Enterprise Manager Cloud Control.
**Qualification**
- Bachelor’s Degree information Technology or Computer Science or equivalent work experience
- Oracle certifications
**Skills Requirement**
- ** **Technical leader for AM&R customer.
- Technical Expert for: OCI LINUX VM, OCVS VMWARE VM, OCVS BM.
- Oracle Enterprise Linux, Solaris, AIX.
- Oracle Platform domain: Exadata; ExaCC; ExaCS, ZFS, ZDRLRA.
- Patch and upgrade within production environments.
- Oracle Enterprise Manager deep knowledge required
- Engilsh language is required for communication with remote teams
- Documentation skills for Incident, Change and Problem management required.
- Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.
**Generic Requirement**
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: CO-CO,Colombia-Bogota
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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