Technical Documentation Manager, Support Engineering

hace 2 días


San Vicente Ferrer, Colombia Canonical - Jobs A tiempo completo

Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.

The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

**What you'll do**:

- Take ownership over all Support documentation and related processes
- Define growth and improvement KPIs, regularly report status, drive achievement
- Collaborate with other documentation leaders across the organisation
- Develop structure and workflows for technical authors and engineers
- Track and manage projects from concept through delivery and maintenance
- Ensure documentation is updated in conjunction with product changes and releases
- Develop familiarity with Canonical products, and author documentation yourself
- Create and deliver training for engineers and technical authors
- Coordinate document publication with Support Leadership
- Identify opportunities for improved processes, or gaps in current documentation
- Work with the objectives and principles in Canonical's documentation strategy

**Who you are**:

- You have a passion for open source software, and the impact it has on the world
- You have a background in documentation creation and management
- Experience as a technical author is required, particular experience with public or private cloud technologies is desired
- Graduate level education is desired, undergraduate degree is required
- Project management experience is desired; a PMP is a bonus

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote



  • San Vicente Ferrer, Colombia Trellix A tiempo completo

    **_Job Title:_** Technical Support Engineer (Bilingual - Multiple Open Positions) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee’s premiere customer base. When a customer...


  • San Vicente Ferrer, Colombia Johnson Controls A tiempo completo

    Technical Account Manager - WD30138593040 *** Technical Account Manager What you will do A Technical Account Manager is a key role reporting directly to the Director of Technical Account Management of the EMEA region. You will be based in the Nordic region and work with the Security Systems Sales team to secure orders and achieve business objectives in...


  • San Vicente Ferrer, Colombia Fortinet A tiempo completo

    **Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...

  • E2e Technical Manager

    hace 6 días


    San Vicente Ferrer, Colombia NOKIA A tiempo completo

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...


  • San Vicente Ferrer, Colombia Canonical - Jobs A tiempo completo

    Canonical, the publisher of Ubuntu, is growing its Linux kernel engineering team significantly. We are creating new teams in EMEA, Americas and APAC time zones that work holistically on the Ubuntu kernel. These teams handle upstream development and the expression of new kernel capabilities in Ubuntu, they work with silicon and cloud partners to optimise the...


  • San Vicente Ferrer, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Support Specialist - Voice **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes...


  • San Vicente Ferrer, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Account Manager 3 **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...


  • San Vicente Ferrer, Colombia Aspect Software Inc A tiempo completo

    Noble employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting...

  • Technical Account Mgr

    hace 7 días


    San Vicente Ferrer, Colombia Fortinet A tiempo completo

    **Job duties and responsibilities** - Technical support through Forticare Platform - Collection, analysis and change recommendations of configuration information - Collection and analysis of customer network information - Recommend actions based on analysis - Installation and configuration assistance using service points - Reproduction of customer...

  • Application Engineer I

    hace 5 días


    San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Maintain and improve knowledge of power systems, focus area*, and all related SEL products. - 3. Applies principles, theories, standard techniques, and concepts to provide solutions to a variety of problems. 4. Engineering Development Program graduate, where applicable. 6. Participates in SEL marketing and sales...


  • San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications 3. Communicate to customers and reps on deliverables and resolving of additional...

  • IT Technical Director

    hace 1 semana


    San Vicente Ferrer, Colombia Aon Corporation A tiempo completo

    Posting Description: **Job Title IT Technical Director** Do you have **Entrepreneurship** **mindset** and enjoy scaling up a new tech business? - This is a hybrid role with the flexibility to work both virtually and from our Bogota office in Colombia._ **Aon is in the business of better decisions** CoverWallet is one of the platforms within DCS (Digital...


  • San Vicente Ferrer, Colombia Blackboard A tiempo completo

    **Service Delivery** *** **Manager** **Bogota** **, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education...

  • Support Engineer

    hace 4 días


    San Vicente Ferrer, Colombia Bizagi A tiempo completo

    As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the...


  • San Vicente Ferrer, Colombia Canonical - Jobs A tiempo completo

    Canonical, the publisher of Ubuntu, is seeking an experienced engineering manager to lead the Kernel Resilience team. Kernel Resilience is an evolution to the next level of the already industry-leading focus on quality and security of the Ubuntu Linux kernel. The primary focus areas of the team will include but aren't limited to: - Stability and...


  • San Vicente Ferrer, Colombia Canonical - Jobs A tiempo completo

    Ubuntu Server is the world's most popular Linux - on cloud and bare metal. In this role, you will manage the team delivering the Ubuntu Server Distribution to the world. Ubuntu strives to offer the latest, best, free software components, in an easy to use and highly reliable form. We build on the technical excellence of Debian and bring additional focus and...


  • San Vicente Ferrer, Colombia AECOM A tiempo completo

    AECOM Colombia seeks a Water Business Manager who will lead market expansion and support projects for water business line clients in the Colombia market. Spearheading the expansion of commercial efforts, the Water Business Manager will also provide leadership with planning, designing, and preparing plans related to water business line planning and...


  • San Vicente Ferrer, Colombia Softtek Information Technology & Services A tiempo completo

    **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier...


  • San Vicente Ferrer, Colombia Betsson Group A tiempo completo

    **THE ROLE**: Betsson Group offers online gaming products to customers and partners all over the world and aim to deliver the best customer experience in the industry. - RECRUITER - MARIA FERNANDA GONZALEZWe are now looking for our next **Technical Services Officer **to join us in our **Bogota** office! The Technical Services Officer within the Service Desk...

  • Major Incident Manager

    hace 1 semana


    San Vicente Ferrer, Colombia Rockwell Automation A tiempo completo

    Job Description Rockwell is looking for an energetic, influential IT professional that can lead a team of highly technical IT support team members through troubleshooting and resolution of major incidents. The IT Major Incident Manager is the primary point of contact to manage high priority incidents and problems from identification through resolution. This...