Patient Care Coordinator

hace 4 días

Colombia Thrive Psychology Group A tiempo completo

**Patient Care Coordinator - Colombia**

**Thrive Psychology Group is an innovative and growing company in California, Chicago, and New York, USA, specializing in women’s mental health and wellness.**

Our clients are primarily high functioning, educated, professional women. We provide individual therapy, family and couples therapy, group therapy, and classes and programs to help.

**We are hiring two Patient Care Coordinators for positions in Colombia.**

As a patient care coordinator, you need strong written and verbal English communication skills to effectively interact with patients, clients, and their families. You must be a good listener and speaker, speak professionally and respectfully.

**Responsibilities**

You serve as the primary contact and face of the company to potential and existing clients.
- Answer incoming calls from clients interested in services.
- Do initial clients via phone to assess client needs and preferences.
- Setting up new meetings for interested clients on psychologists' calendars.
- Screen potential clients and schedule initial therapist intakes given client needs and preferences.
- Understand and learn psychology treatment methods and terminology to assist clients in their treatment choice.
- Get to know current psychologist and their specialties, personalities, and locations to be able to explain them to clients. (we will train you on this)
- Assist clients with any questions regarding new patient appointments, including cost, insurance. (we will train you on this)
- Develop quick connections with clients to be the face of Thrive.
- Follow-up with clients after the first psychology consults and assist in either setting up initial appointments or helping them set up a consultation with another psychologist
- Outreach clients who need to transition to the new psychologist.
- Assist with incoming emergency calls as appropriate and effectively handle any high-risk calls
- Develop strong relationships with referral partners, such as other doctors’ offices.
- Maintains confidentiality of clients and business within professional standards and policies.
- Provide exceptional patient experience and encourage retention of existing clients
- Assist in additional clerical duties to support the daily needs of the practice.
- Other tasks as assigned by management.
- Assist with referral follow-ups, securing patient reviews/testimonials, interviews and meetings with staff, and other business development tasks as needed.
- Maintain and monitor databases for new patient leads, dashboards, marketing initiatives, and other outbound sales efforts.
- You love people and thrive on establishing meaningful connections
- You enjoy working in a fast-paced and FUN environment
- You enjoy the challenge of having something new coming your way each and every day
- You are self-motivated, a go-getter, and a self-starter
- You have a positive attitude and a professional appearance
- You exhibit the ability to multitask without being overwhelmed
- You are capable of building connections with clients from a variety of backgrounds through strong communication and empathy
- Attention to detail
- Critical thinking - need to be able to take initiative, be flexible and adaptive, and be willing to go above and beyond.
- Compassion and Patience - The people calling in are struggling and reaching out.
- Patients, clients, and their families may call in crisis, pain, or in a vulnerable state.
- Very organized shows initiative, and is able to think outside the box.
- Strong writing, verbal and telephone skills in English.
- Strong customer service background - warm and professional demeanor and experience helping clients feel heard and served.
- We are a tech-savvy company and you need to have experience using cloud-based systems for scheduling, Zoom phones, g-suite, and have proficiency and experience with different tech platforms. Able to learn quickly and find answers when you are unfamiliar with the systems.
- Strong time management and organizational skills
- Motivated self-starter with the ability to take initiative while maintaining team cohesion
- Friendly and capable of quickly building connections with a diverse patient base, while helping potential clients to feel heard and cared for during a sensitive time.
- Maintain records and notes for calls and scheduling.
- Excellence in multitasking
- Ability to work independently, complete work in a timely manner, and demonstrate flexibility in response to unexpected changes in work volume and work schedule.
- Demonstrate awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
- If working from home, have a reliable internet connection and a quiet confidential place to work.
- Get to know the psychologists and their personalities and specialties so you can make informed decisions on matching c

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