Quality Assurance and Training Manager
hace 2 semanas
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are seeking a Quality Assurance / Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our clients.
As Quality Assurance/Training Manager, You Will
- Proactively solicit and provide feedback by being honest and transparent
- Plan, develop and implement comprehensive professional development and training plans
- Promote an inclusive learning environment and facilitate staff meetings
- Set and provide direction of new initiatives, opportunities and foster "best in practice" training and professional development
- Provide coaching to global staff in quality assurance and training to support superior performance
- Responsible for the effective selection, development, supervision, evaluation and training of direct reports
- Perform routine audits and track call performance
- Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Operation Managers
- Assist with or conduct training to keep the team updated on changes that may occur in information or procedures
- Assign and monitor workload and performance of Trainers and Quality Analysts
- Participate in calibration sessions and ensure Quality Analysts complete timely calibration evaluations
- Address inconsistent scoring through coaching and assist with facilitation exercises, as assigned
- Identify and document any training and/or quality performance issues and escalate them to the Operations Manager, as appropriate
- Work with client and Operations Manager to perform corrective action
- Deliver corrective disciplinary, up-skilling and coaching action as appropriate, and per company policy
As Quality Assurance/Training Manager, You Have
- 3+ years of leadership experience, preferably in the customer service industry
- Post-secondary education preferred
- Demonstrated, progressive leadership and management skills, preferably in a contact center environment
- Experience leading teams in a global capacity
- Experience working in a fast paced environment across multiple locations globally
- Strong verbal and written communication skills
- Exceptional organizational and time management skills - must be able to multitask and prioritize
- Superior analytical skills, problem solving and decision making skills
- Demonstrated understanding of adult learning principles and/or training methodologies (ILT, eLearning, etc.)
- Understanding of continuous improvement plans
- Good understanding of business acumen
- Independent thinker
- Excellent presentation skills
-
Quality Assurance/training Manager
hace 2 meses
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...
-
Quality Assurance Manager
hace 5 días
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Manager I, Training
hace 2 semanas
Bogota, Colombia Webhelp A tiempo completo**Training & Quality** **Location** - Bogota, Colombia*** Job Title: Manager I, Training & Quality **Job Description**: The Manager Training & Quality is responsible for overseeing with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce...
-
Quality Assurance, Associate
hace 2 meses
Bogota, Colombia Ultimate Jet Vacation A tiempo completoThis Quality Assurance will work in partnership with our Reservation team and our accounting team to ensure vendor payment prep. Daily Audit of: - Manual Bookings (gather proforma, QC, attach proforma/screenshot from TT, add confirmation) - TravelTek (direct connect) Bookings (verify NET due, attach proforma/screenshot, overall QC) - Unmapped Travel Tek...
-
Audit Manager
hace 2 semanas
Bogota, Colombia Citi A tiempo completoCiti's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and...
-
Audit Manager
hace 5 días
Bogota, Colombia Citi A tiempo completoCiti's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and...
-
Regional Quality Assurance Manager
hace 3 semanas
Bogota, Colombia ABBVIE A tiempo completoAt AbbVie we are lookink for The Regional QA Manager, in this position you will be responsible for providing leadership and oversight of Quality Compliance matters across multiple commercial entities within a region in support of the quality system requirements associated with: pharmaceutical products, combination products and biologics. Specific areas...
-
Quality Assurance
hace 7 días
Bogota, Colombia Typescouts A tiempo completo**Position**: Quality Assurance Specialist **Working Hours**: Monday - Friday, 9 am - 5 pm EST - working in North American company **Salary**: $1400 - $2000 USD / month Please submit your resume in English. **About the Company**: **We offer two main products**: a member data platform, and a web and e-commerce platform. Our member platform is the world's...
-
Supervisor Training and Quality Trainee
hace 3 semanas
Bogota, Colombia Webhelp A tiempo completo**Training & Quality** **Location** - Bogota, Colombia*** Job Title: Supervisor Training and Quality Trainee **Job Description**: The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior...
-
Quality Assurance Coach
hace 1 semana
Bogota, Colombia Nuvei A tiempo completo**Quality Assurance Coach** - Bogota, Colombia_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...
-
Quality Assurance Coach
hace 5 días
Bogota, Colombia Nuvei A tiempo completo**Job Type**: Full time Reports To: Supervisor, Quality Assurance Location: Location / Hybrid The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the...
-
Quality Assurance Analyst
hace 2 meses
Bogota, Colombia Neoris A tiempo completo**Quality Assurance Analyst**: **Date**:Jun 5, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: **Job Segment**:QA, Quality Assurance, Technology, Quality QA, Quality Assurance, Technology, Quality
-
Quality Assurance Analyst
hace 3 semanas
Bogota, Colombia Neoris A tiempo completo**Quality Assurance Analyst**: **Date**:Jun 5, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: **Job Segment**:QA, Quality Assurance, Technology, Quality QA, Quality Assurance, Technology, Quality
-
Quality Assurance Analyst
hace 2 semanas
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Assurance Analyst
hace 4 semanas
Bogota, Colombia Symphonic Distribution A tiempo completo**Quality Assurance Analyst** **About the company //** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and...
-
Quality Assurance Tester
hace 2 semanas
Bogota, Colombia Soft Dev Team A tiempo completoWe are seeking a talented QA Tester to join our team! If you are passionate about software quality, have experience in both automated and manual testing, and possess excellent English language skills, then this position is perfect for you! **Requirements**: - Minimum of 3 years of proven experience in quality assurance, both in automated and manual...
-
Quality Assurance Consultant
hace 2 semanas
Bogota, Colombia Neoris A tiempo completo**Quality Assurance Consultant**: **Date**:Jan 20, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Requerimientos**: Profesional en ingenieria de sistemas o carreras afinas con experiência de 2-3 años y conocimiento en lo siguiente: 1. Demuestra conocimiento de diseño en casos de pruebas confiables de pruebas. 2. Diseña e implementa métricas de...
-
Quality Assurance
hace 2 meses
Bogota, Colombia Neoris A tiempo completo**Quality Assurance**: **Date**:Mar 15, 2023 **Location**: BOGOTA, CO **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Quality Automation Assurance , **.**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento...
-
Quality Assurance Clerk
hace 3 semanas
Bogota, Colombia Amentum A tiempo completoTHIS POSITION ONLY APPLIES FOR COLOMBIAN NATIONALS Technical degree or certification in a quality-related field (e.g., quality control, inspection technology) or a related technical field (Industrial Engineering, Logistics Administration, Supply Chain Management, Business Administration, etc.) Minimum of 1 year of experience in a quality assurance role or a...
-
Quality Assurance Clerk
hace 3 semanas
Bogota, Colombia Amentum A tiempo completoTHIS POSITION ONLY APPLIES FOR COLOMBIAN NATIONALS Technical degree or certification in a quality-related field (e.g., quality control, inspection technology) or a related technical field (Industrial Engineering, Logistics Administration, Supply Chain Management, Business Administration, etc.) Minimum of 1 year of experience in a quality assurance role or a...