Quality Assurance Team Lead

hace 2 semanas

Bogota, Colombia IntouchCX A tiempo completo

**About IntouchCX**

**About the Job**

We’re changing the way people think about customer service, and we need your help

We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.

**As Quality Assurance Team, You Will**
- Manage administrative and reporting tasks associated with quality metrics
- Assist in providing actionable insights to our Operations Team and client-partners
- Partner with other support departments to achieve metric goals
- Assist in reviewing and maintaining calibration scores among the QA Team
- Maintain and develop pertinent operational statistics, financial management information and results reporting
- Support and contribute to Business Development initiatives
- Research escalated issues to deliver coaching opportunities
- Report scripting problems or questions from callers to appropriate departments
- Distribute client-partner and company related correspondence
- Perform other duties as assigned

**Requirements**:
**As Quality Assurance Team Lead, You Have**
- A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered)
- At least 1-2 years of Quality Assurance experience
- At least one year of experience in a leadership, supervisory or coaching role
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- The ability to type 30 WPM with accuracy
- Strong verbal and written communication skills, including good spelling and grammar skills
- The ability to work under time constraints and meet deadlines
- The ability to work in a fast-paced, hectic and always changing environment
- Excellent leadership, analytical and problem solving skills
- The ability to solve problems and offer suggestions in a positive, developmental manner
- The ability to make fair and consistent judgments and decisions
- The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics
- The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

  • Quality Assurance Team Lead

    hace 3 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Quality Assurance Tester

    hace 3 semanas

    Bogota, Colombia Soft Dev Team A tiempo completo

    We are seeking a talented QA Tester to join our team! If you are passionate about software quality, have experience in both automated and manual testing, and possess excellent English language skills, then this position is perfect for you! **Requirements**: - Minimum of 3 years of proven experience in quality assurance, both in automated and manual...

  • Quality Assurance Manager

    hace 2 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Quality Assurance Analyst

    hace 2 meses

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Jun 5, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: **Job Segment**:QA, Quality Assurance, Technology, Quality QA, Quality Assurance, Technology, Quality

  • Quality Assurance Analyst

    hace 4 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Jun 5, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: **Job Segment**:QA, Quality Assurance, Technology, Quality QA, Quality Assurance, Technology, Quality

  • Quality Assurance, Associate

    hace 3 meses

    Bogota, Colombia Ultimate Jet Vacation A tiempo completo

    This Quality Assurance will work in partnership with our Reservation team and our accounting team to ensure vendor payment prep. Daily Audit of: - Manual Bookings (gather proforma, QC, attach proforma/screenshot from TT, add confirmation) - TravelTek (direct connect) Bookings (verify NET due, attach proforma/screenshot, overall QC) - Unmapped Travel Tek...

  • Quality Assurance

    hace 2 meses

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance**: **Date**:Mar 15, 2023 **Location**: BOGOTA, CO **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Quality Automation Assurance , **.**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento...

  • Quality Assurance Analyst

    hace 3 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Quality Assurance

    hace 2 semanas

    Bogota, Colombia Typescouts A tiempo completo

    **Position**: Quality Assurance Specialist **Working Hours**: Monday - Friday, 9 am - 5 pm EST - working in North American company **Salary**: $1400 - $2000 USD / month Please submit your resume in English. **About the Company**: **We offer two main products**: a member data platform, and a web and e-commerce platform. Our member platform is the world's...

  • Quality Assurance Engineer

    hace 3 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Engineer**: **Date**:Jan 20, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar...

  • Quality Assurance Analyst

    hace 2 meses

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Apr 11, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: **es un Acelerador Digital **que ayuda a las compañías a entrar en el futuro. **Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar...

  • Quality Assurance Analyst

    hace 4 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Apr 11, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: **es un Acelerador Digital **que ayuda a las compañías a entrar en el futuro. **Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar...

  • Quality Assurance Analyst

    hace 4 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Apr 11, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar...

  • Quality Assurance Consultant

    hace 3 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Consultant**: **Date**:Jan 23, 2023 **Location**: BOGOTA, CO **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Quality Assurance Consultant , **Principales Responsabilidades**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el...

  • Quality Assurance Consultant

    hace 3 semanas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Consultant**: **Date**:Jan 20, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Requerimientos**: Profesional en ingenieria de sistemas o carreras afinas con experiência de 2-3 años y conocimiento en lo siguiente: 1. Demuestra conocimiento de diseño en casos de pruebas confiables de pruebas. 2. Diseña e implementa métricas de...

  • Quality Assurance Tester/analyst

    hace 2 meses

    Bogota, Colombia Staffcare A tiempo completo

    Title**:Senior Quality Assurance Tester/Analyst** Location**:Bogota, Colombia** Duration**:1+ Years** **Job Title: Senior Quality Assurance Tester/Analyst** **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experienced Senior Quality Assurance Tester/Analyst to join our team for a critical...

  • Quality Assurance Tester/analyst

    hace 1 día

    Bogota, Colombia Staffcare A tiempo completo

    Title**:Senior Quality Assurance Tester/Analyst** Location**:Bogota, Colombia** Duration**:1+ Years** **Job Title: Senior Quality Assurance Tester/Analyst** **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experienced Senior Quality Assurance Tester/Analyst to join our team for a critical...

  • Quality Assurance Test Engineer

    hace 3 semanas

    Bogota, Colombia Zoe Financial A tiempo completo

    **Quality Assurance Test Engineer** **About Zoe** Zoe is a wealth platform that helps consumers find, hire, and grow their wealth through innovative technology and exceptional client service. Zoe is backed by $24M from SoftBank and Top Operators at Blackrock, Charles Schwab, Uber, and Doordash. Its accolades include FastCo's 2022 Most Innovative Personal...

  • Quality Assurance/training Manager

    hace 5 días

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Analista Quality Assurance

    hace 2 meses

    Bogota, Colombia Marsh A tiempo completo

    **Anímate a formar parte de una empresa multinacional como es MMC!**: **Analista - Quality Assurance**: **¿Qué tenemos para ti?**: Una empresa con una marca y resultados sólidos a la altura. Oportunidad de interactuar con otras áreas del negocio para comprender el alcance total de la relación y el servicio con el cliente. Grupos de recursos para...