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Client Account Manager
hace 3 meses
We're helping one of our clients, ITOS, hire for a Client Account Manager.
“Championing Excellence in HR and Payroll Solutions”
Compensation: COP3.2M - 3.5M/month.
+ Bonuses (up to 10% of base compensation).
Location: Hybrid (Avenida Calle 26 #92-32, Bogotá, Colombia).
Skills: 1+ year of experience in customer service, and Microsoft Excel.
Responsibilities and more:
• Coordinate and ensure compliance with all phases of the payroll process for the accounts assigned to your charge (from updates to payroll payments, tax filings, and third-party payments on established dates), depending on the scope of each client.
• Generate and/or validate payment and closing reports, both those required by local legislation (depending on the country) and those agreed upon with the client globally.
• Ensure compliance with the requirements agreed upon with the client.
• Attend meetings to improve processes with the team and assigned clients.
• Address queries from both accounting teams and clients in a timely and accurate manner.
• Mediate in the billing processes and manage the cash flow of the payroll process with the Treasury Department.
• Train clients and local teams in using information systems and technology platforms.
• Generate reports for the company's internal processes.
• Ensure compliance with established internal operation protocols.
• Identify corrective and preventive measures and non-conforming services.
