Technical Support Engineer
hace 4 días
Empower Breakthrough Flight Technology at a World-Leading Aerospace Innovator
From commercial aircraft to space systems, our client is rewriting the rules of aerospace. With a Silicon Valley tech edge and over 50 years of engineering dominance, they're not just building aircraft—they're building the future of flight. This is where sustainable aviation takes off, where AI meets airspace, and where autonomy isn't a dream—it's in development. Recognized globally for innovation and impact, they fuse deep aerospace roots with startup speed, creating a launchpad for top tech talent ready to make history from Colombia.
Job Description
As a Technical Support Engineer, you'll provide multi-level support for a SaaS-based ad server platform, assist in onboarding, troubleshoot integrations and system performance, document solutions, and collaborate with engineering teams. You'll ensure smooth deployments, monitor performance, and deliver timely resolutions that elevate the customer experience and drive platform stability.
Job Overview
Employment type: Indefinite Term Type Contract
Shift: Mon–Fri, 8:00 AM – 5:00 PM
Work setup: Onsite – Bogotá and Medellín
Exciting Perks Await
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
The Qualifications We Seek
- 5+ years of technical experience with SaaS-based services
- Proven ability to implement, manage, and troubleshoot SaaS platforms
- Experience in API troubleshooting, SQL databases, and web technologies (HTML, JavaScript, etc.)
- Strong skills in analyzing logs, debugging system errors, and delivering resolutions
- Solid problem-solving ability and a customer-centric mindset
- Excellent verbal and written communication skills
- Ability to handle multiple priorities in a fast-paced environment
Your Daily Tasks
- Providing first, second, and third-level technical support for a SaaS-based ad server platform
- Assisting with onboarding and implementation for new and existing customers
- Troubleshooting technical issues related to integrations, APIs, and system performance
- Collaborating with engineering and product teams to resolve recurring technical challenges
- Documenting troubleshooting steps, best practices, and solutions to build the knowledge base
- Communicating effectively with customers to provide timely updates and issue resolutions
- Monitoring system performance and proactively escalating critical issues
- Supporting product updates, releases, and deployments to minimize customer impact
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our state-of-the-art facilities, competitive compensation, and growth-focused environment make us the ideal partner in your career journey. With over 900 clients worldwide and more than 10,000 professionals, your global future starts here.
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