PV System Support Engineer

hace 3 días


Bogotá, Bogotá D.E., Colombia SAJ A tiempo completo

SAJ is seeking a talented PV System Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional customer service and technical support for our SAJ inverters and energy storage products.

About the Job:

This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of SAJ. As a Technical Support Engineer, you will be responsible for providing technical support and training to clients, as well as collaborating with the sales team to optimize product support.

Some of your key responsibilities will include:

1. Providing pre-sales and after-sales support for customers, including product presentations, technical training, and troubleshooting.

2. Delivering comprehensive technical training to clients' engineering teams, ensuring they have a thorough understanding of our product features, installation, and maintenance procedures.

3. Collaborating with the sales team to optimize product support and provide feedback on customer needs for future improvements.

4. Responding to after-sales inquiries, diagnosing and resolving technical issues to maintain high customer satisfaction.

5. Adapting to short-term business trips for on-site support, customer visits, and training sessions.

Requirements:

We are looking for a highly skilled and motivated individual with a strong background in electrical engineering and experience in the solar PV industry.

The ideal candidate will have:

1. A bachelor's degree or above in Electrical Engineering, Power Electronics, or a related field.

2. At least 1-2 years of experience in the solar PV industry (preferred).

3. Strong technical knowledge of solar inverters and energy storage systems.

4. Excellent communication and presentation skills for training and customer support.

5. Ability to work independently while collaborating with sales and technical teams.



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