Technical Support Engineer
hace 1 semana
1. Provide pre-sales and after-sales support for SAJ inverters and energy storage products, including product presentations, technical training for enterprise customers, and troubleshooting.
2. Deliver technical training to clients' engineering teams, ensuring a thorough understanding of product features, installation, and maintenance procedures.
3. Assist the sales team with product demonstrations and technical explanations to support business development and market expansion.
4. Respond to after-sales inquiries, diagnosing and resolving technical issues to maintain high customer satisfaction.
5. Collaborate with internal teams to optimize product support and provide feedback on customer needs for future improvements.
6. Adapt to short-term business trips for on-site support, customer visits, and training sessions.
Requirements:
1. Bachelor's degree or above in Electrical Engineering, Power Electronics, or a related field.
2. At least 1-2 years of experience in the solar PV industry (preferred).
3. Strong technical knowledge of solar inverters and energy storage systems.
4. Excellent communication and presentation skills for training and customer support.
5. Ability to work independently while collaborating with sales and technical teams.
6. Willingness to travel for short-term assignments as required.
Preferred Qualifications:
1. Prior experience in PV inverter or energy storage system support.
2. Hands-on experience with PV system installation, commissioning, or maintenance.
3. Familiarity with SAJ or similar inverter brands.
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology, Customer Service, and Engineering
IndustriesRenewable Energy Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Electric Power Transmission, Control, and Distribution
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