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Customer Experience Specialist
hace 1 mes
Adcomm MDU SAS is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.
Responsibilities:
- Record and process confidential customer information, including payments and account creation
- Handle assigned calls and provide support for service operations
- Respond promptly to customer inquiries and proactively resolve complaints
- Demonstrate in-depth product knowledge to offer effective customer support
- Process orders, forms, requests, and maintain accurate records of customer interactions
- Contact potential customers via phone and email, utilizing CRM tools for follow-ups
- Conduct Cross-Selling and Up-Selling to maximize sales opportunities
- Report weekly on sales goals, objectives, and achievements
- Attend training sessions to stay updated on new products and service offerings
- Proactively inform customers about new products, services, and company policies
Requirements:
- Previous experience in customer service and/or sales roles is preferred
- Advanced English Level (C1)
- Empathetic and customer-focused mindset
- Detail-oriented with excellent organizational skills
- Proficiency in using CRM systems and other relevant software
- Willingness to adapt to a fast-paced and dynamic work environment
About Adcomm MDU:
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost-effective bulk video services.
The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers and streaming platforms.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: Internet Publishing#J-18808-Ljbffr
