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hace 2 meses
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Job Description:
Job Summary
The individual manages Credit Card Exceptions that did not auto match and resolve these items daily. The AR US Credit Card group works collaboratively to ensure that all AR US CC tasks (Inbound/Outbound Calls, Mail Prep, Sorting, Processing, Credit Card Exceptions) are completed timely.
Responsibilities:
- Full available to receive incoming calls for internal and external customer about Credit Card Inquires
- Contact customers (30 Outgoing Calls) for missing information and/or provide additional details on the transactions declined.
- Research multiple UPS systems when needed to resolve items.
- Update and maintain Credit Card Information of Customer Accounts.
Education and Work Experience:
- Bachelor's degree on Finance and Accounting or related.
- 6 months minimum in accounting experience.
Languages:
- English - Advanced (80%).
Other:
- Attention to details.
- Excellent customer service skills
- Prioritization: the workload must be organized to ensure issues are addressed on a timely basis.
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Word, PowerPoint, and Excel
Note:
- Schedule: 7:00 am a 5:00 pm - Monday to Friday
- On - Site
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
