![Lean Tech](https://media.trabajo.org/img/noimg.jpg)
Tier 1 Support Role
hace 2 semanas
fast-growing company located in
Medellín, Colombia. We currently have one of the most prominent networks within the
transportation and
logistics industries. Our corporate projections represent
hundreds of opportunities for our professionals to
grow and
boost their careers. Working with us means collaborating with large engineering teams all over
Latin America and the
United States.
We are currently looking for an experienced, dynamic, and highly motivated HelpDesk Support Specialist, responsible for providing fast and effective solutions to technical and hardware/software problems experienced by users.
Your Duties as a Lean Tech Warrior:
- Maintain an open line of communication with our corporate IT team.
- Understand the different functions of our software and how they impact each department.
- Identifying and promptly addressing potential issues within our software.
- Prepare, configure, and install the technological equipment to be used in the company, according to the specifications and indications.
- Execute the preparation and delivery processes of the computer elements to the employees.
- Keep the inventories of the elements managed by the IT area updated.
- Proactively looked for gaps in current test coverage and created new test artifacts.
- Reviewed and refactored existing test suite to improve readability and documentation.
- Develop and execute thorough test plans in a timely and efficient manner.
- Create and improve the quality of the testing processes.
Why We'll Love You:
- Minimum experience of 2 years in the areas of Technical Support and/or Helpdesk
- Knowledge of operating systems, and preventive and corrective maintenance of Software and Hardware.
- Basic knowledge of Networks (Switching, IP Addressing, Wi-Fi) and structured cabling.
- Knowledge of inoffice computer systems.
- Proven experience with
SQL and
ticketing platforms
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