Customer Support Specialist
hace 2 semanas
Looking to be part of a remote team that aids over 20,000+ customers in achieving success through sales automation? Join the Mailshake crew as a Customer Support Specialist
Our Team Culture:
We are dedicated to delighting end-users and adding value to the company. Operating remotely, we enjoy independent work while staying connected through Slack and Zoom. Offering benefits like parental leave and flexible schedules, as a fully remote company, Mailshake remains profitable without external investments.
Managing a blog and sales training courses with 300,000+ monthly unique visitors, you will assist Mailshake customers, guiding them through obstacles.
Directly engaging with customers, your role involves offering assistance, troubleshooting issues, and collaborating with the team to enhance our services based on customer feedback.
Exciting aspects of this role include (Key Responsibilities):
- Recognizing customer needs and issues through email and live chat
- Responding promptly and professionally to customer inquiries via email/live chat
- Providing solutions and proactive support to customers
- Troubleshooting and escalating complex issues to the development team
- Delivering exceptional customer experiences that exceed expectations
We are thrilled about you because you possess (Requirements:)
- 1-3 years of customer onboarding or support experience with meticulous attention to detail and a customer-centric approach
Empathetic, organized, driven, and adept at aiding customers
Strong written and verbal communication skills - Desirable: Previous exposure to a CRM and other sales automation tools
Additional details to note:
- Native English speaker residing in US Time Zones
- Full-time remote contractor position requiring 40+ hours per week, Monday to Friday, preferably in CST or EST time zones
- Preferably based in Colombia due to our Latam team's presence
Pre-application recommendations:
- Familiarize yourself with our team
- Complete our Cold Email Masterclass, Follow Up Strategy Course & Email Academy
- Check out our reviews on G2 Crowd and Capterra
Monthly Salary ranges from $1,500 to $1,750 depending on experience. As a contractor, you are accountable for taxes, insurance, and work tools.
When applying, ensure to provide your LinkedIn Profile and Resume.
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