Rep II

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

POSITION SUMMARY () :

Prepares, and manages clients' shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates.

PRIMARY DUTIES AND RESPONSIBILITIES () :

Professionally answer calls and emails directed to the Core Logistics Department

Create new shipment orders for both domestic and international routes.

Validate new orders received from the customer portal to ensure the accuracy of information and documentation.

Works closely with US and EU customer services teams.

Utilize World Courier's operational tools to search import requirements.

Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).

Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.

Provide standard quotes to customers.

Planning domestic routings while considering carrier requirements.

Routing domestic shipments on the next reliable and direct flights out (NFO service).

Entering clear and precise notes/instructions of customer expectations into the job file.

Following up on live jobs and communicate status updates to customers.

(Seguimiento de trabajos en vivo y comunicación de actualizaciones de estado a los clientes).

Manage system visibility reports.

(Gestionar los informes de visibilidad del sistema).

Liaises with other World Courier offices/departments to find solutions to meet customers' needs better.

(Se relaciona con otras oficinas/departamentos de World Courier para encontrar soluciones que satisfagan mejor las necesidades de los clientes).

Providing continuous support to the client and internal operational teams throughout the duration of the shipment.

Monitoring shipment during transport and reacting flexibly to any deviation from the plan.

Give proper instructions to Ops to handle the shipment correctly.

Communicate with national and international stations and agents.

Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).

Compliance with all appropriate policies, procedures, safety rules, and regulations.

Performs related duties as assigned.

Level II - Shipment Types

Drug/Biological domestic, exports and imports Packaging placement Shipments < 1000 lbs. Human or mouse origin

EXPERIENCE AND EDUCATIONAL REQUIREMENTS ( ):

Associate or bachelor's degree in business, supply chain management or a related field preferred years' experience in logistics and/or operations management

REPORTS DIRECTLY TO ( ):

Customer Service Supervisor or Manager- Order Fulfillment USA

(

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS (REQUISITOS MÍNIMOS DE HÁBILIDADES, CONOCIMIENTOS Y CAPACIDADES) :

Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include (Habilidades blandas y conocimiento de la industria sobre las mejores prácticas para mantener y mejorar las etapas de la cadena de suministro. Estas habilidades a menudo incluyen):

Effective English communication, including writing, speaking, and interpersonal communication. Quick critical thinking and problem-solving abilities Excellent customer service and client relations skills Organization and time management skills ( Good collaboration and teamwork abilities Ability to work in a fast-paced environment Ability to use computers, software, and other technology to manage shipping orders and communicate. Understanding of the supply chain, including common obstacles and effective solutions ( Strong geography knowledge Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others ( Strong organizational skills, and attention to detail ( Self-motivated and uses own initiative (.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS ( ):

Associate or bachelor's degree in business, supply chain management or a related field preferred years' experience in logistics and/or operations management

REPORTS DIRECTLY TO ( ):

Customer Service Supervisor or Manager- Order Fulfillment USA

(

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS (REQUISITOS MÍNIMOS DE HÁBILIDADES, CONOCIMIENTOS Y CAPACIDADES) :

Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include (Habilidades blandas y conocimiento de la industria sobre las mejores prácticas para mantener y mejorar las etapas de la cadena de suministro. Estas habilidades a menudo incluyen):

Effective English communication, including writing, speaking, and interpersonal communication. Quick critical thinking and problem-solving abilities Excellent customer service and client relations skills Organization and time management skills ( Good collaboration and teamwork abilities Ability to work in a fast-paced environment Ability to use computers, software, and other technology to manage shipping orders and communicate. Understanding of the supply chain, including common obstacles and effective solutions ( Strong geography knowledge Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others ( Strong organizational skills, and attention to detail ( Self-motivated and uses own initiative (.

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia

---