Technical Account Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Alarm A tiempo completo

Technical Account Manager (TAM) - Colombia

  • Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.


We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners.


RESPONSIBILITIES

The primary responsibilities for this role include:

  • Provide valuable ongoing product support and training to partners via webinars and on-site.
  • Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
  • Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
  • Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
  • Drive the adoption of key tools that have an impact on the business operation of partners.

REQUIREMENTS

  • BA or BS, Engineering, Math, or sciences preferred
  • The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
  • Other languages are a plus.
  • A selfstarter who can operate independently.
  • Proficiency and uptodate knowledge of consumer, cloud, and IoT technology.
  • Excellent problemsolving skills.
  • The ability and commitment to meet deadlines, even during highvolume periods.
  • Flexible and positive attitude that fosters team spirit.
  • Availability to travel up to 50% within the LATAM region.
  • Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.

WHY WORK FOR ALARM.COM?
-
Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.

**COMPANY INFO

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